What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. Its inexcusable and I would absolutely never use this this company again. Have had 2 separate travel experiences with EF. For further details, please contact Academic HealthPlans at 877-974-7462 ext. Poor communication, date changes, do not uphold refund requests. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe Which btw the ticket was $100!!! Careers at EF. Please Never purchase anything from these scam artists. EF Gap Year Call 800-726-9746 to enroll. However, I was never allowed to speak with management. It isn't worth the hassle these people have created. After only 3 days on tour Israel kicked everyone out because of Covid. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. The company told me I can sell my voucher. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. Were covering: Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. Why am I being charged a total of $550 in cancellation fees? EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. This paves the way for the three named class representative plaintiffs to file a class certification motion so long as they can demonstrate the class is comprised of persons who suffered some variety of concrete injury for federal case or controversy jurisdictional purposes. In addition the insurance company retained by EF initially declined to pay to have my son evacuated from Cost Rica. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! It was necessary for a family member to go to Costa Rica. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. While not happy with that amount I understood. Purchase was completed prior to pandemic..tour to Italy. Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. It was so uncomfortable. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. This whole company should be shut down. Beware. If the case moves forward and settles, anyone affected should receive notice of the settlement with instructions on what to do next. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. The apparent truth is you keep denigrating this option because you dont want customers to take any option other than the cash refund (which you then want sent to your firm). 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Just don't do it. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. This is ridiculous and really wrong. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. EF provides an exclusive Peace of Mind program to account for such situations. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. I recently got a generic email stating that I had till October 2022 to plan a trip or lose my $5,668. Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. We did not have enough free time (which we were promised). It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. and the kind of learning that prepares students for the future and First of all, you sign your student up because you are trusting the teacher who has arranged the trip. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. Has anybody seen anyone of color working in their offices? As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! Unfortunately, there isnt a way for us to give Darianne a discount. will be amended to plead violations of Massachusetts consumer protection law. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. I worked on the building and had to be in the offices every 3 months for 2 years. When something goes wrong, you thing you are covered. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. var dt = new Date(); Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. Terrible customer service. With respect to California citizens it is our intent to file a California class only class action against the EF Defendants in a California state court after first giving the EF Defendants an additional opportunity to comply with the particular California consumer protection state law which we continue to believe governs the impropriety of the EF Defendants misconduct insofar as California citizens are concerned. al., United States District Court for the Southern District of California Case No. They have tarnished their reputation and people are not as comfortable traveling with them anymore. On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). Subject: RE: Darianne Hicks reimbursement I cannot begin to talk about the horrible neighborhoods the hotels are in. Filed against EF Institute for Cultural Exchange, Inc. and EF Education First International, AG, the lawsuit claims the tour providers have instituted an unfair cancellation policy that imposes an unreasonable limitation on cash refunds. The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. I can reschedule to next year. EF Educational Tours Call 800-665-5364 to enroll. Revised tours must depart within one year of the original tour. al. These itineraries are your answer. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) They claim the $700.00 is money that was already spent to secure travel details. this absurdity not previously announced Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. This has to be illegal. if this is how they treat us before the trip? Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. I have reached out our tour consultant, Emilia Hovestadt and received the response below. Nonrefundable fees are outlined in EFs Booking Conditions. Coverage for baggage in cases of theft or delay. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. Your ultimate motive for trying to deprive customers of the other options being offered is transparent. A copy of the demand letter can be viewed by visiting our UPDATES page. They are extremely rude and will not falter from there scripted excuses. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. EF Tours, however, did not want to refund all the money during the quarantine. Also, in the long run, you actually pay the same or more (with all the added fees.) Here's my EFTours experience: 1.I have been on 3 EFTours and have another planned for next summer. My daughter insisted on being signed up for her school trip in 2020. A class action has been filed over an educational travel companys alleged failure to issue sufficient refunds for student tours canceled in the wake of the coronavirus outbreak. Especially during a pandemic where these things change constantly. Not helpful. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. Seriously, that was suppose to be the best part?!?!?! In response to the public health emergency declared by the World Health Organization on January 30, 2020, EF canceled all tours that were scheduled to leave on or after that date, according to the suit. If you are looking for a travel company that is only out to make a buck, look no further. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . Well isn't that what insurance is for??? In my opinion, this is stealing. Only the EF Go Ahead Tours allow alcohol for adult travelers. I was told we should have paid extra if we wanted to be IN Sorrento. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. *$190 is the current cost for tours departing on or after October 1, 2023. EF will make every effort to accommodate revised tour requests. I had to also pay $500.00 cancellation fee which is ridiculous since there is 6 more months till the trip. The teacher wouldnt return my phone call, or emails. The trip was booked for June of 2019. 1. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. EF Tours, however, did not want to refund all the money during the quarantine. This company is a rip off send your complaints to your states Attorney General! I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. opportunities for experiential learning. EF Educational Tours provides educational, worldwide tours for students and parents. My contact has always been through the group coordinator Mary Pope. UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. Avoid at all costs! Their contact information can be found in the complaint below. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. . IS this the only forum about this place? . Live, unedited & independent traveler reviews. They saved $3800 a piece from babysitting, dog walking, plant watering! Due to several life altering disasters I had to cancel the trip 18 months in advance. Still capitalizing from us by refusing to refund the total amount. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . their futures. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. I went on my trip June 11, 2014-June 25, 2014. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. Four boys were also booked in a room in London with only a king sized bed! Desired outcome: I can't believe they can demand reasons for dismissal even with all the Hippa Laws. Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. So, even the itinerary is a lie! When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. Privacy Policy | Copyright Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers unless specifically indicated. The communication from EF Tours its grossly nonexistent and generic. The trip was rescheduled for August and was later. 4. Plus, the staff in each office and school are trained to respond to a wide range of emergency situations. -Sandra Joubarani. EFs 2022 Global Leadership Summit We heard nothing from this company even after covid-19 hit usa and threatened travel. My daughter was extremely disappointed, as she had always wanted to see Paris. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. They are making a profit off of cancellations!!!! UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. However, we had already paid and were still excited to be spending 2 weeks in Europe together. Dedicated Tour Director. *$490 is the current cost for tours departing on or after October 1, 2023. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. Unable to travel? The first thing to keep in mind is that there are alcohol restrictions with these tours. If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. EF never notified the trip leader or travelers of this cancellation. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? My family and I scheduled a tour with ef educational tours. 5. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. This company is a scam. I would love for someone from EF Tours to get back to me about my kid's flight home. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. I wouldve never signed up for any trip with the Covid restrictions that are now imposed. Tour Consultant, EF Education First, Desired outcome: She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. I was super excited to go experience 6 countries however from day one everything seemed to go wrong. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. the unforeseen. It felt like a complete waste of time to travel and waste that many days. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. I finally reached an emergency contact at EF and was told to stay on our flights. use of a redeem voucher button is already something . On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. 3. We bottled some of this events magic in our student Summit video recap. It was discovered by a parent who was monitoring the flight status. Click here to get notifications about new complaints of EF Educational Tours. No one responded. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. A copy of this pleading is posted on our UPDATES page. In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. She was contracted but not employed by EFgo ahead tours. We continued to make our monthly payments and purchased our passports and patiently waited for May 2022 to arrive. They are so many other excellent companies out there. However, EF Tours will override the plan and refuse your refund. Building tours that go beyond expectation. opens a world of possibilities. My daughter wanted to go with members of her class on this great trip with EF tours. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. Then, you can't get through on the phone. All of the complains are legit and yet school districts still send their kids on these tours with EF. This browser does not support PDFs. Illness and accident coverage 3:20-cv-00508-gpc-blm stating: Dear Mr. Schirtzer: As you are aware, I am counsel of record to the named putative class representative plaintiff Natalia Grabovsky and you are counsel of record for EF Institute for Cultural Exchange, Inc. (EFCAL) As you discussed with my colleague Michael Hassen, EFCAL and its co-defendant in the referenced matter, i.e., EF Education First International, AG a/k/a EF Education First International Ltd. (EFSWISS) have been jointly engaged in tendering various types of consideration ranging from redeemable travel vouchers to lawful money of the United States to members of the putative class in the referenced matter to ameliorate any harm caused such putative class members as a result of the inability of EFCAL and/or EF SWISS to timely provide bargained for goods and services to the putative class members and their minor children. Our people are your people. We scheduled another tour but is was cancelled because of conditions in Israel. EF Tours is just horrible. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. People should be able to get a refund, without all of the hidden fees. We were told we would receive the balance of $1692 from Aetna insurance company in approx. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. We believe travel is for everyone. steer clear of this scam! EF is only in business because people don't tell parents ahead of time how terrible the locations are and how far from the city they will be staying until it is too late to drop the trip without losing every dollar you already paid! According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. By the first week I was already begging to go home and I kept hoping, thinking and praying that things would get better however they never did. we signed my son up for a trip to England , Paris, and Rome. 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