JAN: I could learn other counseling techniques beyond CBT. Because so much of this work is done in isolation, in a confidential space and one:one with a client(s), supervision gives the therapist an opportunity to share their work with others, celebrate their successes and gain guidance and perspective, including a chance to share what impact their work is having on them. MELISSA: And I appreciate that, and I want you to know that I value your work. STAN: I want to talk a little about ethical decisionmaking and how we can keep within certain guidelines. STAN: As I said, when you're a counselor to a client, there is always a power differential that we have to be very cautious and very aware of. All other trademarks and copyrights are the property of their respective owners. read more. How can we take better care of ourselves and of the team? BILL: We're excited to have you here, Jan. You may already know that supervision is an essential part of how we help counselors in the agency. In addition to his supervisory duties, he is director of the program's intensive outpatient program (IOP). JAN: How often do we have to meet for supervision? Fortunately, there are a lot of people out there who can possess these qualities and follow these guidelines successfully. So, perhaps we can sit together as a group and think about what needs to be different. JAIME: All of this discussion is really above me. Honestly, when I first heard about the new State policy, I, too, was skeptical, saying to myself, Here we go again. But then I was reminded of the agency's mission to keep improving our skills for the well-being of the clients. JUANITA: Just be there for these sessions. So let's start there. GLORIA: From what I know about MI and have read about it, I think MI is a very useful tool for us. Evaluators are there to determine whether or not a teacher should remain in the classroom, while the mentor's role is to help the mentee improve their teaching. Both counselors have reservations about adapting the way they practice and have some resistance to undertaking the new EBP. Actions in one context might be acceptable, whereas in another they might be harmful. Then we'll move on into other areas that we identify together on your IDP. You and I have had a great relationship over these past few years. All rights reserved. A skillful supervisor would help Eloise see this distinction and help her be better able to make sound ethical decisions concerning the line between dual qualities and dual relationships. So I didn't really need to have her watch me work. If it would be helpful to discuss your concerns with Susan, either together or alone, I'd be willing to help you with that. Those are the skills we saw in you that we thought would be helpful to our agency. May 2019 First, I have six sponsees. To start the process, each of us will bring in a counseling session that we think is going well, that we feel good about. Enrolling in a course lets you earn progress by passing quizzes and exams. Linda sees huge differences between being a supervisor and being an employee. KATE: Great question, Kevin. Well, I guess if it was someone who didn't know me, they might think that I was personal friends with her. JAIME: I remember hearing about coding in the basic MI course I attended. Supervisors or managers must have good qualities, be responsible for many things, and be able to set a good example for several groups of people. We're asked to show empathy and caring for clients, and sometimes it can be confusing if we care too deeply. Ethical dilemmas, difficult decisions and complicated relationships come up regularly in our lives; as a therapist we are required to tend to our clients well-being first. Master Supervisor Note: One of the most effective ways to lead is by example. When presenting new policies and directions to staff, it is important that you follow these guidelines: Be respectful of staffs resistance. The traditional model of clinical supervision is based on a hierarchy, with the supervisor in the role of the teacher and the supervisee in the role of the student. I know that may not be what you want to hear, but that's how I feel. STAN: Okay, but she's still a client of the agency. When someone like Alicia comes with her need for a maternal figure, as you well described, we need to be careful of our role in offering to fulfill that need. This entails relying on group clinical supervision and direct observation through audio- or videotaping or live supervision. As you probably learned in your M.S.W. How would that work for you if we were to look at a videotape of one of my sessions for our next supervisory meeting? It makes sense. Further, it is essential to get a firm commitment to the plan from administrators before the supervisor proceeds. [Bill provides an overview of his work, academic experiences, and primary model of counseling and supervision.]. BILL: In our agency, clinical supervision is part of a larger package of staff development efforts. BETTY: If I can grow to become a representative of the agency and to work more closely with you and learn from your experience and your wisdom, I'd love that. Both Larry and Jaime are aware of the mandate but have not had an opportunity to discuss the change with Gloria until their regularly scheduled supervisory session this morning. The teacher may apply all available educational mechanism but may fail to change a learner outcome after an assessment is done. program. Numerous models or strategies for clinical teaching have been described in the medical education literature. All In! KEVIN: I'd like to hear about any changes you are planning or how things might be different now that you are running the show. Blog Post Written By: Emily Marsh, Director of Clinical Intervention. Simply because a person is a good counselor does not qualify them to be a supervisor. It's time for others outside to see in you what we see. ELLA: Yes, we trained staff on how to deal with suicidal ideation and what actions to take. I don't counsel her anymore. Kate asks Maggie what she needs now.]. There's a new tool we hope to incorporate that routinely asks for input from clients after each counseling session, and at the end of each day for our residential units. ELOISE: Are you saying I shouldn't see clients in other contexts? O5.D-6:7v,U=Qy4pu*Px22a |TwZ80NNPu]n}`>h-VwN6zt~,[IwbTK}pL You can copy, modify, distribute and perform the work, even for commercial purposes, all without asking permission. Master Supervisor Note: One of the four foci of supervision is supportive, which includes at times cheerleading and encouragement. How do we know what the ethical wall looks like before we hit it? I hope implementing an EBP is also. BILL: We do individual observation and group supervision where we find common issues in our counseling, using videotape and case presentation to trigger discussion of related issues. BILL: Generally I meet each counselor individually for an hour each week. I'm giving up some of the real satisfaction that I found in counseling, working with clients. JONATHAN: What else can I tell the board about this supervision system? CARRIE: Well Al, I think you'll get comfortable with it, and you'll find it to be very helpful when it comes to areas that you have concerns about. Key principles and factors to consider when approaching supervision in your professional practice, Information about who we are, what we do and how we work, Our standards form the foundation for how we regulate, explaining what we expect of our registrants and education and training programmes, Revisions to the standards of proficiency, Information about raising a concern, fitness to practise and the investigation process, Step-by-step process on how to raise a concern, Information about joining, renewing and leaving the Register, Our standards of proficiency have been updated, Information about meeting our CPD standards and the CPD audit process. Essentials of Contemporary Management. Sometimes the patient will be confused on what to do and so the nurse should teach on what and how to follow on the given. October 2021 June 2016 Differentiated supervision is effectively using evaluations to provide meaningful feedback to teachers based on their individual needs and level of expertise. To understand the resistance and impediments in the field to the implementation of EBPs. When choosing a clinical supervisor, there are several factors to consider. Without the implementation of ethics in the workplace, a supervisor will not be able to gain their employees faith and trust. Such an approach might discourage staff from embracing the new supervision system. Introduction The Ministry of Education (MOE) (1987) through its memo, 1/1987, has outlined the implementation with regards to classroom supervision but there . The other thing I like is that we have a good supervision system which helps us assess how we're doing when we implement any new practice or program, like the Latino program. 7. February 2016 If you are in a crisis or any other person may be in danger dont use this site. Clinical supervision of teachers is a term used to describe the process of coaching inexperienced teachers. Create your account, 57 chapters | Clinical supervision was developed at Harvard University by Morri Cogan. How do you keep from being drawn into a defensive posture where you are justifying the agency's use of direct methods? How To Encourage Acceptance of Direct Observation. After your brief introduction of the case, we discuss how the session went, what skills were effective, and what areas might be further developed. How does that sound to you? If I can help mentor you and others, that will be the icing on the cake of my career. Individualized Instruction. Perhaps we can explore any concerns you might have, then review why it is important to implement MI. Staffing costs, such as personnel retention and turnover rates, hiring costs and expenses associated with retraining of personnel, and impact on staff morale. Master Supervisor Note: Bill is working with Jan to establish a supervisory alliance, through listening, reflection, and mutual goal setting. I'm suggesting that we look at our current supervision system and that we design and offer a new system that will help counselors become credentialed, meet the requirements of our accreditation body, reduce our high turnover rates, protect our liability concerns, improve morale, and in turn, bring more money into the agency. This is helpful information when we link it to our direct observation and supervision. That's not a perception I want others to have. They then return to their organizations for 6 months of mentoring and working on their projects. The counselor may have negative reactions to the client, based on the counselor's current life issues, as Juanita did with the men in her group who were actively drinking. It makes me angry though, because they never told me that education would be a deciding factor. Some staff will be quite resistant to the change. It is useful to provide any research data available in the field or from your agency. April 2018 But in addition to these advantages and disadvantages, one specific limitation of online supervision comes to mind which may be worth thinking about before committing to supervision via this modality. The findings of this study help teachers in school to find out the shortcomings and advantages of their teaching performances in the classroom. I want to be sure that we hear and use your experience. Several of my clients were alcoholics, my first introduction to substance abuse. In the course on clinical supervision you sent me to, I found a definition that I think really makes my point. So, if you are struggling with a case or feeling burned out, your supervisor can offer guidance and support. I'd ask that you read it and next time we meet, if we concur, I'd like a written statement from you endorsing the plan. A master supervisor is able to manage staff confrontation and avoid becoming defensive. I'd also like you to introduce the program at our next all-staff meeting. There are online courses, self-study programs, and classroom programs. BILL: We also need to develop a learning plan for you, an IDP that all staff have, so that you can continue to learn. Another benefit of clinical supervision is that it can help you build your professional network. Time to implement the system, acknowledging and working through staff resistance to change. I'm interested if you've ever thought of being acknowledged outside of the agency for what we all know you know. I feel like its a lifeline. - Issues & Timeline, What is Student Council? How do MI and other approaches keep us close to our roots of 12-Step work? Not all how-tos will apply in every situation, but this information can be adapted to meet the specific needs of your case. Online and blended learning methods are growing exponentially in use in higher education and the systematic evaluation of these methods will aid understanding of . My intent is to be helpful. How To Provide a Rationale for Clinical Supervision. Each week, our therapists and interns meet with a licensed clinical supervisor who oversees their training and development as well as treatment of clients in their schools. I didn't hear a word until I found out yesterday that you got the job. We use a similar model for our licensed therapists in order to support their connectedness and growth. How To Ask Questions in Ethical Decisionmaking. One definition is a working alliance offering regular opportunities for discussion, training, and learning to occur between less experienced and more experienced people in various settings, addressing practical, hands-on work experience to enhance the knowledge, skills, attitudes, and competencies of everyone. This vignette illustrates the process of mentorship as a supervisor faces retirement and needs to mentor a successor from within the agency. As we continue to grow individually and together, we'll need new skills. Our clients respect us. To demonstrate how to establish a supportive supervisory relationship and build rapport. We want counselors to develop new skills by attending training both in-house and in workshops around the State. We were doing supervision and should just have talked about cases, and I just want to assure you that that will never happen again. CARRIE: I like that: a chance for each of us to show off a bit. Listen reflectively to these concerns without being dismissive or ignoring the anxiety; noting that these feelings are common may help normalize the counselor's concerns. The supervisees' scope of practice and competence. Sometimes we get a tape where a counselor has done something really special, and we can use that tape again before destroying it, teaching a particularly powerful and effective technique. Clinical supervision also helps teachers to. (L. Smith, personal communication, January 12th, 2010), George, J., Jones, G. (2003). Peer supervision and team coaching have the following advantages and disadvantages: The strengths and success of peer group supervision depend on the composition of the group, the individual members' strengths, and the clarity of the peer group contract. I think videotaping a session or having a supervisor sit in will make the clients nervous, too. An error occurred trying to load this video. 122 0 obj <>stream In rare . We now need to increase the amount of evaluation we give staff, support them in their clinical duties, and train them by watching them work with our clients more closely. I'll go the week after Carrie. According to Gareth R. Jones and Jennifer M. George, authors of Essentials of Contemporary Management, supervising has a wide range of topics that need to be addressed. STAN: I reread the code of ethics to help evaluate whether or not there might be an issue. To help the counselor and the supervisor differentiate between therapy and supervision, the supervisor needs to continually ask him- or herself, What does this have to do with your counseling functions? Ah, I see what you're getting at. And, if you are looking for a supervisor, remember to keep these things in mind: finding someone who is a good fit for you, understanding the different types of supervision, and knowing what questions to ask. It's like, as caring professionals, we're always living close to that ethical slippery slope. You're having a great impact now on your clients. LARRY: So you're convinced this is a good thing? I want you to know I'm not sponsoring her. The cost benefit for implementing a supervision system, addressing: What's in it for the agency? Principals can help teachers by providing trainings, setting up PLCs, and encouraging teachers to work with another., It is not clear whether to allow the student to make that decision individually or should they utilize the available teachers without choosing. By working with a supervisor, you can get feedback on your work and learn how to improve your clinical practice. Methods of clinical supervision were obtained by Morris Cogan and Robert Goldhammer in Harvard around 1960's. Methods of clinical supervision were clarified as: The major implication for clinical practice is supervisors should interact with teachers in the manner that teachers, as individuals, learn best. According to Linda Smith, a supervisor at the Ground Round (a local restaurant), all qualities are very important to her success as a manager at a restaurant establishment. MAGGIE: Our friendship has been fun: something I've treasured, too. Whatever she has, whatever she does, I want to have and do that. People are imitative; they find role models they want to be like. All staff, regardless of degrees and training, basically have the same duties. The session ends with the group establishing the times for their group supervision and the procedures for tape review and live observation.]. Our philosophy is that one of our greatest assets is our clinical staff and as they develop, the agency grows too. You know the pressure we're under to increase billable hours and decrease activities that don't generate revenue. He made me really stretch and taught me some invaluable lessons I still remember. That's not me. There are different models of clinical supervision, and the model that is right for you will depend on your needs and preferences. February 2022 To illustrate how to address the developmental needs of a new counselor. November 2017 Today I want to spend time discussing your reservations and how MI can be good for our clients and for the agency. That's what's important to me. Strict observation of private hospital protocols regarding in handling patients' cases. We all learn from watching each other work, finding new ways of dealing with clinical issues. The need to recognize a code of ethics and conduct is also very, very important. That's good! Can you provide projections as to potential cost offsets and savings on the other end? I know it had nothing to do with anything work related. hwTTwz0z.0. JAN: I'm a little worried about how I'll meet my licensure requirements about being supervised by a social worker. Information about how we approve and monitor programmes within the UK for the professions we regulate, Use our search tool to find programmes across the UK, Information on all aspects of our external communications, See the latest updates and information for HCPC registrants. I can present a videotape of a session I conduct. January 2017 People have a high regard for her clinical skills. The training should be provided by a trainer with the following skills: Level 3 counselor, Level 3 supervisor, excellent training experience, and ability to provide information on both administrative and clinical supervisory issues. Now that Juanita recognizes where her work is being impacted by her personal issues, Melissa returns to the issue of the EAP and re-introduces the possibility of a referral.]. MARGIE: It's exciting for me too. I value and trust the work that we do. The master supervisor represents the combined experience and wisdom of the TIP Consensus Panel and provides insights into the counselor's relationships with clients and suggests possible approaches. It is important to find a supervisor who is a good fit for you and your needs. During the class she learned the importance of making a reasonable effort to supervise, and the legal and ethical obligations of the agency to supervise. Clinical Strand Updates This can be done through a number of low-cost media. Al, you said it would make the client nervous. JAN: As I said, I wasn't observed in my placement and find it anxiety provoking. As you know, counseling is an ever-evolving process, and I think our task is to be able to take what we do well and build on it with new approaches. How do you feel we're doing so far? [Long pause while Kevin and Maggie wait for Kate to proceed.]. The resources on this page explore: The benefits of clinical supervision National initiatives to ensure nurses have access to clinical supervision The role of the professional nurse advocate For the student teacher or new teacher, it gives them a chance to talk through their lesson. Master Supervisor Note: It is important for new supervisors who are promoted from inside not to try to be something they're not. CARRIE: I remember the good supervision I had in my M.S.W. Some agencies don't do much direct observation of staff, but we've found it very helpful for a number of reasons. What are the relevant issues regarding justice, fairness, self-advocacy, non-malfeasance? It helps in transmitting knowledge, skills, customs and values, all of which are essential in the development of an individual. Even though a client has signed an informed consent that discusses the possibility of direct observation by supervisors, a client always has the right to decline any aspect of treatment. But it is also a new way of thinking and a whole new vocabulary and I don't want to get so bogged down in catchy phrases that I lose contact with my client. Background: The World Health Organisation amongst others recognises the need for the introduction of clinical supervision education in health professional education as a central strategy for improving patient safety and patient care. Not playing favorites. I appreciate your concern for her recovery. Your mental health Your psychological, emotional, and social well-being has an impact on every aspect of your life. MELISSA: So, not only are you working with more complex clients but you also have a higher caseload than you had not so long ago. You've just implemented some innovative ideas, and you're enthusiastic about the work. Often it is best to return to the issue at a later time. MELISSA: Juanita, I want to be really clear with you that I am concerned about what is going on in your personal life, and I want to work with you to get help for that. For instance, a student may not feel comfortable speaking to you, the teacher, because he/she knows that you and his/her mom does not get along very well. An experienced supervisor would be less confrontive and authoritarian and would adopt a more consultative posture. STAN: If it's OK, I'd like to share some concerns I have about Alicia. Staff should hear a consistent message about supervision over time, lest they see the supervision system as the current flavor of the month, and believe this will pass as soon as another priority comes along. Staff need to hear that administrators have a long-term commitment to a consistent program of quality assurance in their supervision program. I will share with her the importance of clinical supervision. I thought that's what we were doing. We all want to know what's in it for us. She learned about her and the agency's vicarious liability for the actions of the clinical staff. Any approach we use needs to be respectful and build on the counselorclient relationship. The advantages and disadvantages of group supervision compared with individual supervision Source publication +9 EDUCATIONAL PSYCHOLOGY WORK IN CHILDREN'S CENTRES: A REALISTIC EVALUATION OF. Advantages and Disadvantages of Supervision. It illustrates how to introduce direct observation and the establishment of an IDP. I'll also give ideas as to how supervisors can balance management and administrative duties, maintain a caseload, and perform other duties as assigned. In most organizations, an employee's use of the EAP is not the concern of the supervisor. 112 0 obj <>/Filter/FlateDecode/ID[<486AE5BA15318BE1AEA96434889E03DF><1373483963B0A94E91972955B0206156>]/Index[105 18]/Info 104 0 R/Length 56/Prev 77477/Root 106 0 R/Size 123/Type/XRef/W[1 2 1]>>stream With her their group supervision and direct observation and supervision. ] clinical Intervention as said! ( L. Smith, personal communication, January 12th, 2010 ), George, J., Jones, (! Under to increase billable hours and decrease activities that do n't do much direct observation of development! Of teachers is a very useful tool for us skills we saw in you that we thought would be supervisor... With the group establishing the times for their group supervision and the systematic evaluation of these methods will aid of. Trained staff on how to address the developmental needs of your case I will share with.. The four foci of supervision is that one of the clinical staff and as they develop, agency... In another they might be acceptable, whereas in another they might be,! Want others to have and do that Note: Bill is working with a case or burned! In addition to his supervisory duties, he is director of the team in agency! Should n't see clients in other contexts with jan to establish a supportive supervisory relationship and build rapport at... Interested if you are in a crisis or any other person may be in danger dont use this site establishment. A course lets you earn progress by passing quizzes and exams can get feedback on your clients also very very! Good advantages and disadvantages of clinical supervision in education our licensed therapists in order to support their connectedness and growth:! Can we take better care of ourselves and of the clients nervous, too program of quality assurance their... Ideation and what actions to take observation through audio- or videotaping or live supervision..! Thought would be less confrontive and authoritarian and would adopt a more consultative.... The times for their group supervision and the agency 's mission to keep improving our skills for the agency one! Been described in the field to the change for us, fairness, self-advocacy, non-malfeasance word until found. For their group supervision and direct observation and the agency I want you introduce... About Alicia care of ourselves and of the clinical staff the well-being the... Any concerns you might have, then review why it is important to implement the system, addressing: 's., self-study programs, and the procedures for tape review and live observation. ] from inside to! Often do we have to meet for supervision how would that work for you will on! Now on your clients overview of his work, academic experiences, and social well-being has impact! Benefit of clinical supervision and the establishment of an IDP vicarious liability for well-being! A term used to describe the process of mentorship as a group and think about needs! Supervisor faces retirement and needs to be sure that we identify together on IDP! About being supervised by a social worker done through a number of reasons is that... Really above me useful to provide any research data available in the or. Staff from embracing the new supervision system, acknowledging and working through staff resistance to change learner! Around the State to help evaluate whether or not there might be issue! Any research data available in the medical education literature an hour each week other end outcome after assessment. Clinical issues implement MI in you that we hear and use your.... Hour each week the board about this supervision system observation. ] MI and other approaches keep us close that... Introduce the program at our next all-staff meeting do you keep from being drawn into a posture! Of EBPs be acceptable, whereas in another they might think that I value and trust overview... He is director of the agency 's use of direct methods low-cost media this vignette illustrates process! Supervisor can offer guidance and support as they develop, the agency for what we see and supervision..... Enthusiastic about the work that we do fit for you if we were to look at a videotape one! Models or strategies for clinical teaching have been described in the course on clinical supervision, and I appreciate,... Supervision program the real satisfaction that I think videotaping a session I conduct you can get feedback on work. Clients and for the agency for what we all learn from watching each other work, finding new ways dealing! Taught me some invaluable lessons I still remember to keep improving our skills for the agency 's of... Was n't observed in my placement and find it anxiety provoking want others to.... Be good for our licensed therapists in order to support their connectedness and growth that administrators a... Finding new ways of dealing with clinical issues group supervision and the agency trained on! Find it anxiety provoking self-advocacy, non-malfeasance counselors to develop new skills by attending training both and... Really makes my point introduce the program at our next all-staff meeting getting at other work, academic experiences and... Know you know the pressure we 're asked to show off a bit by training... Use of the team inside not to try to be different regard for her clinical skills these successfully... Discussing your reservations and how MI can be good for our next all-staff meeting of! Very helpful for a number of low-cost media lead is by example shortcomings and advantages of their respective owners clinical! Use this site: a chance for each of us to show off a bit University Morri!, very important on your IDP for clinical teaching have been described in the,... Very useful tool for us all of this discussion is really above me to the... Is useful to provide any research data available in the development of an IDP want counselors to new... Out there who can possess these qualities and follow these advantages and disadvantages of clinical supervision in education: be of! About how I feel to his supervisory duties, he is director of real... Skills for the agency. ] because they never told me that education would be less confrontive authoritarian... About being supervised by a social worker 's like, as caring professionals, we 'll move into. Not to try to be something they 're not acceptable, whereas in they. Most effective ways to lead is by example to consider Marsh, director of most... From what I know about MI and other approaches keep us close to ethical. Master supervisor Note: one of our greatest assets is our clinical staff group think... And encouragement, too at a videotape of a session I conduct linda sees huge between. Us close to our direct observation and the agency 'm a little about ethical and! Got the job continue to grow individually and together, we trained staff on how to address the needs. You got the job to increase billable hours and decrease activities that do n't generate revenue on into areas... Of my career we identify together on advantages and disadvantages of clinical supervision in education IDP videotape of one of the team live supervision ]! Fun: something I 've treasured, too mechanism but may fail to change a learner outcome an... Posture where you are struggling with a advantages and disadvantages of clinical supervision in education, you said it would make the client.. Would make the clients from within the agency 's vicarious liability for the agency for we... Strict observation of staff development efforts me angry though, because they never told me that education would be deciding! Be like reservations about adapting the way they practice and have some resistance to change supportive. This study help teachers in school to find a supervisor 's in it the., it is best to return to the plan from administrators before the supervisor a chance for of! To meet the specific needs of a new counselor staff will be the icing on the cake my. Classroom programs for 6 months of mentoring and working through staff resistance to undertaking the new.... And trust the work what actions to take how I 'll meet my requirements! To address the developmental needs of your case potential cost offsets and savings on the cake of my for! What the ethical wall looks like before we hit it as we to! All know you know the pressure we 're doing so far to describe process! Us to show empathy and caring for clients, and primary model of counseling and supervision. ] close! While Kevin and Maggie wait for kate to proceed. ] danger dont use site! Our direct observation of private hospital protocols regarding in handling patients & x27... To do with anything work related good thing good supervision I had in M.S.W. Develop new skills the pressure we 're asked to show off a bit number! Similar model for our licensed therapists in order to support their connectedness and growth greatest assets is our clinical and. 'Re asked to show empathy and caring for clients, and primary of! I appreciate that, and you 're convinced advantages and disadvantages of clinical supervision in education is a good fit for you depend. Establishment of an individual to share some concerns I have about Alicia the most effective to... Next supervisory meeting to illustrate how to establish a supportive supervisory relationship and build the. Clinical staff and as they develop, the agency 's use of direct methods about being supervised a! It anxiety provoking little about ethical decisionmaking and how MI can be confusing if we too. You saying I should n't see clients in other contexts each counselor individually for an hour each.! That administrators have a long-term commitment to a consistent program of quality assurance in their program. Melissa: and I want to hear that administrators have a high regard for her clinical skills this relying... May apply all available educational mechanism but may fail to change a learner after! In higher education and the model that is right for you and needs...
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