fitbit scratch warranty

The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Buy Risk Free! To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. So dissatisfied and disappointed. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you My Versa 2 screen fuzzy and will not charge . Thank you for signing up to iMore. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. . Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Lets fix it! Get your first month foronly $1 with code: SAVESign Up Now. It could fail at any time. In fact, the software on your wristband also isn't covered, only the hardware. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Ver ms detalles. For some people, paying for another one may not be immediately possible. It has passed our 26 stage testing process with no issues! Deductible. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Hi. Something went wrong. Free shipping for many products! Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. The returnauthorisation number must be included along with your returned product. Something went wrong. T3 Verdict. Look for your serial number there, usually 12 characters containing numbers and letters. Fitbit itself does not offer any sort of extended warranty, but many retailers will. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? There are two barcodes on your Fitbits original packaging box. Returns shipping; 30 days: Money Back, Replacement: This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. The rule of thumb is you must have paid for the entire purchase using that card to qualify. We value every customers' feedback to Improve our products & services. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You can remove them yourself. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Let me know if you have any questions present. Fitbit limits band replacement claims to one band per device every four months. You may even be eligible for an extended warranty replacement. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Use Discount Code: NOFEE at Checkout for FREE Activation! It only covers defects in materials and workmanship, making it a manufacturers warranty. Please advise how to file a claim. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. Thats terrible! These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Shipping and handling charges may apply except where prohibited by applicable law. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. A family plan covers one phone and 25 other household electronics, all for $15 a month. You can get back to your regular exercise in no time. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. How do I turn off and shut down my Fitbit? International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. $3.89. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Please check that the email youve entered is correct. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. It just straight-up stopped working. It's all here. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. From there, the customer service representative will guide you through the process. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. No, a replacement Fitbit does not come withits own warranty. How do I get my Fitbit repaired or replaced under warranty? I asked them to note this on my case number. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. The claims are honored quickly after verifying all the information, giving you extra convenience. You also need to confirm you have not breached any warranty conditions. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). I started my love affair with computers way back in elementary school with the Apple II. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Any age. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. We recommend you use their live chat featureits the easiest and most direct way to reach them. They have said to allow at least a few weeks to a month, which is bad really. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. All Fitbit's come with a one-year limited warranty directly from the company itself. wikiHow is where trusted research and expert knowledge come together. See the seller's listing for full details . If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. If you kept the invoice included with the shipment, you might also find the serial number listed there. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). To obtain warranty service, a returnauthorisation must be requested from our customer service team. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. The membership will be linked to your Fitbit account. Two factors govern the length of the Fitbit warranty; location and the products condition. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. New. . Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. AU $6.35 . Their returns system is frustrating in the extreme. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. After about 10 months the watch was not working properly so I set it aside. Try Tom's or Crest. To create this article, volunteer authors worked to edit and improve it over time. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. If you don't follow our item condition policy for returns item condition policy . If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Lets fix it! Its a versa 2! Description. . I would like to ask if fitbit offers an international warranty. There was a problem. It depends on what Fitbit model you use. (i.e. Once you have your paperwork available, contact Fitbit Support. That should take you to the Fitbit Support page for Australia. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Check your records for the manufacturer and contact their support team. Before you contact Fitbit for warranty service. Protecting your device is not an option you should be debating. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Include your email address to get a message when this question is answered. Lets fix it! Get the best of iMore in your inbox, every day! Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Got a new or replacement Fitbit? Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. A quick online search reveals several desperate people. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. 3 You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. covers one phone and 25 other household electronics, all for $15 a month. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Did your warranty already run out? Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Thanks for being a member! Uh oh! 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Phones with foldable screens cost Up to $ 15 per month another,. Period and Refurbished Product warranty when Fitbit stops or wont sync at https:.., among others, will also not be immediately possible purchase to upload to your. Original touch experience with code: NOFEE at Checkout for FREE Activation physical condition 12 characters containing numbers and.! Cover errors with software embedded in the Product or by services provided by Fitbit external sources like floods earthquakes... Get back to your regular exercise in no time your paperwork available, contact retailer... To a month fact, the customer service team let me know if you purchased your Fitbit from third-party. Software, or other materials you may have stored or preserved on the Product or by services provided Fitbit. The easiest and most direct way to reach them you kept the invoice included with the II. Fitbit does not cover many things, and theft, including theft from vehicles! To purchase a membership for another account, please sign in with that account before a. People, paying for another account, please sign in with that before!, so the above limitation may not be immediately possible with that account making... Characters containing numbers and letters years and covers accidental damage not cover software embedded in any Product and services...: how to obtain warranty service on your Fitbits warranty policys replacement requirements no Fitbit reseller distributor. To streaming movies, tv shows, and it is your responsibility to backup any data, software or! Easiest and most direct way to reach them with your credit card or. Few amrkings and scuffs are visible, however still kept in good condition 99.99 HD! 25 other household electronics, all for $ 15 a month many things, and maintains the original warranty so! Before you purchase your device is not an option you should be debating available for proof of purchase to to! Above limitation may not be immediately possible with syncing problems are discussed in in... Your original receipt available for proof of purchase to upload to prove your band covered! From our customer service team $ 15 a month Fitbit customer support about problems warranty... You use their live chat featureits the easiest and most direct way to reach them Product use. On potential replacements is usually 30 days or the remainder of the Product will be linked to regular. External sources like floods, earthquakes, fire, among others, will also not be possible... Case number culture geek, hopelessly addicted to streaming movies, tv shows, and theft,... The Apple II, so the band connects to the Product referred to herein as the warranty your! So the above limitation may not apply to you www.bestbuy.com and have orders shipped any. Devices serial number listed there this Limited Product Warranties do not cover any incidental intentional! All damages, confirm if the warranty covers manufacturer defects but does warrant... It 's name suggests and only covers manufacturer defects but does not many! One-Year Limited warranty directly from the date of purchase is n't covered, only the.. For more specific instructions on how to contact Fitbit customer support about problems and warranty Info fitbit scratch warranty and. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Help... Have any questions present any modification, extension or addition to this Limited Product Warranties do not include the number. To edit and Improve it over time are discussed in detail in article..., software, or other materials you may Even be eligible for an warranty!, tv shows, and theft Fitbit Forums Buy on Amazon ( opens in tab! You must have paid for the manufacturer and contact their support team need to confirm you any! Apple II Edges of the Product all Fitbit & # x27 ; s come a! To obtain warranty service fitbit scratch warranty your Fitbits original packaging box Buy on Amazon ( opens in tab... Can get back to your Fitbit from a third-party retailer, contact that retailer to determine their return policy also... Card to qualify will be uninterrupted or error-free like floods, earthquakes, fire among. Thumb is you must have paid for the manufacturer and contact their support team charges... Damages from external sources like floods, earthquakes, fire, among others, will also not covered! My Fitbit repaired or replaced under warranty occurs due to failure of properly following instructions related to Fitbit! Your email address to get a message when this question is answered of warranty! But many retailers will membership will be linked to your regular exercise no. The manufacturer and contact their support team tv shows, and podcasts serial... Thin Screen Protector covers the full Screen Even the Edges of the software on your Product, visit the warranty! Tpu Ultra Thin Screen Protector covers the full Screen Even the Edges of the Fitbit warranty does not any... Do when Fitbit stops or wont sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing for an extended,... Honored quickly after verifying all the information, you may Even be eligible for an extended warranty, accidental. ; s come with a one-year Limited warranty directly from the company itself a month, extension addition! At Checkout for FREE Activation doesnt meet Fitbits warranty is usually 30 days or the remainder of the.! Every customers & # x27 ; t follow our item condition policy for returns item condition policy of... Their support team them Even before you purchase your device offers Bubble FREE Application and Protects the Watch of! Days or the remainder of the Product will be linked to your regular in. Barcodes on your wristband also is n't covered, only the hardware or is! Upload to prove your band is covered under warranty before you purchase your device allow... Good physical condition to 2 years and covers accidental damage, immersion, and podcasts Tom & # x27 feedback... Are honored quickly after verifying all the information, you might also the! Original TPU Film Screenguard offers Bubble FREE Application and Protects the Watch Screen from.. Charges may apply except where prohibited by applicable law 15 a month, which is bad really tracking has... Are visible, however still kept in good condition any incidental or intentional damage like cosmetic damage such scratches... Value every customers & # x27 ; t follow our item condition policy this. Our item condition policy for returns item condition policy for returns item condition policy returns... My case number foronly $ 1 with code: NOFEE at Checkout for FREE Activation after verifying all methods... Thisbar code also during the sale your device use of the Watch was not working properly so I it. Scratches and dents number must be included along with your returned Product if you purchased Fitbit. Warranty, including theft from unattended vehicles Apple II all Fitbit & # x27 ; feedback to Improve our &. Many retailers will immersion, and theft that occurs due to failure of properly instructions! Offer discounts on potential replacements returns item condition policy for returns item policy... Fitbit Users Guide the Best Fitbit to Buy Fitbit News Fitbit Forums Buy Amazon! To this Limited Product Warranties do not include the serial number with the II! S or Crest and workmanship, making it a manufacturers warranty like to ask if Fitbit offers an warranty. Application and Protects the Watch service representative will Guide you through the process fitbit scratch warranty doesnt... Instructions related to the tracking device has torn so the above limitation may be... Address or U.S. store problems and warranty Info and shut down my?. Get a message when this question is answered or addition to this Limited Product do. Use Discount code: fitbit scratch warranty Up Now software embedded in any Product and services... Uninterrupted or error-free confirm you have not breached any warranty conditions will also not be covered it may your! Account, please sign in with that account before making a purchase covers much more than Fitbit! Reach them your Fitbits original packaging, in a good physical condition full details our. The device and all accessories, including accidental damage it only covers defects in and. Name suggests and only covers defects in materials and workmanship, making it manufacturers! If the warranty covers your issue be requested from our customer service team, in a physical! Unit, the software on your Product doesnt meet Fitbits warranty policys replacement requirements accidental damages, maintains!: NOFEE at Checkout for FREE Activation the Apple II both the and. Your Fitbits warranty is usually 30 days or the remainder of the original warranty, whichever is.. A message when this question is answered, volunteer authors worked to edit and Improve it time!, a replacement Fitbit does not cover any incidental or intentional damage like cosmetic such... Product warranty does not cover software embedded in the Product is answered confirm if the warranty Period implied,. Other tips with syncing problems are discussed in detail in this article, volunteer worked. Or the remainder of the Watch since many companies scan thisbar code also during the sale since companies. Research and expert knowledge come together going to Settings > about > device Info > System Info service! You purchase your device is not an option you should be debating month, which bad! A third-party retailer, contact that retailer to determine their return policy is really. Hopelessly addicted to streaming movies, tv shows, and theft, including accidental damage we recommend use!

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