If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Please make sure the monitors in question are connected to the computer when generating the report. It normally manifests in about a week so I will let you know if it is resolved by then or not. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). To detect an external monitor manually on Windows 11, use these steps: Once you complete the steps, Windows 11 should now detect the external display. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. Make sure that you'reusing good quality cables and also that the cable is in good working condition. Both monitors can handle a resolution of 2560x1440. The USB-C one when powered on, make the first, connected via HDMI, start flickering. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. I did some more testing via the Intel Graphics center. Sign up here Yes, I tried 8280 and also 8322 with the same results. HDMI 2 can output a maximum resolution of 1920x1080. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. But this is not correct, they are both connected to the HDMI outputs. Maybe you have a problem with the fan it selves? Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. // Your costs and results may vary. Intel SSU stills works as an workaround. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). 7. 5. When NUC is not used for a longer period of time the HDMI display will not wake. Are you able to select "2560x1440" if choosing lower refresh rates? I had this with one of my desktop PCs. Sorry, you must verify to complete this action. I have "extend these displays" configuration. No display ona multi-display setup via HDMI and DisplayPort*. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Download and run Intel System Support Utility for Windows. I will post back as soon as I have more information. Here I noticed something very strange. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Thank you for signing up to Windows Central. NUC, HDMI 1 -> can do the resolution 2560x1440. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. I've loaded the latest Intel 655 graphics drivers and the latest bios. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. Many Windows 10 updates and Intel updates later, the problem still happens. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. The left monitor is the HDMI and the right one is the USB-C. Continue with the on-screen directions (if applicable). If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. 3. By default, Intel SSU will take you to the "Summary View". Maybe this will help me to get gthe second monitor on a higher resolution. Troubleshooting, Article ID Click the Advanced tab. After much troubleshooting on my own, I found the issue was caused when running the Intel . You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. The Intel sign-in experience is changing in February to support enhanced security controls. If nothing else can be done, just close this case. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. You may contact the ASUS* support for a (newer) firmware update. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. This is our top pick for anyone looking to get started with a VPN. Select Selective suspend in the menu and set the value to DISABLED. See Intels Global Human Rights Principles. This means that this option would only be applicable on setups with more than two monitors. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. We could fix it in RPi, but not for Intel NUC device. Both monitors can handle a resolution of 2560x1440. 1. After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. On the second thought, I think that must be something wrong in your NUC. Installed 8336 and the behavior is exactly the same. Please click the verification link in your email. A resounding yes. Please click the verification link in your email. I connecten 2 Asus monitors to the NUC, both are exactly the same. 6.1- Download the Intel SSU and save the application on your computer. Thank you very much for your response and for these new details testing with different monitors. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. I'm unable to setup dual monitors at the same time. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. The USB-C in the meanwhile recovered but remained black. I then will let you know the results. (if applicable). Do you work for Intel? Reddit and its partners use cookies and similar technologies to provide you with a better experience. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. // See our complete legal Notices and Disclaimers. Thank you for the feedback. Yes I think it is a firmware issue (I hope). The display even features a 144Hz refresh rate. By default, Intel SSU will take you to the "Summary View. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). New York, Do you know by any chance if there are any other conditions that may be causing the problem? I connecten 2 Asus monitors to the NUC, both are exactly the same. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. Connect another known working monitor to determine the issue isn't the graphics card. All my monitors can handle a resolution of 2560x1440. 8- Once the latest driver has been installed, enable the internet connection again. Are you sure that it is the fan? I have to configure the HDMI as the primary display. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. It seems some kind of administrator setting is released when SSU is run. Bios was updated just recently. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. Sorry, you must verify to complete this action. In my case only HDMI was working and now I could select 2560x1440. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. profile. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Both monitors can handle a resolution of 2560x1440. Yes i did it seems that you missed this in the original message. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). We appreciate all feedback, but cannot reply or give product support. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. Sorry, you must verify to complete this action. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. Please perform a BIOS recovery by security jumper using the latest version available. Hi, I had such a great response from the team here so posting another one. Please click the verification link in your email. Click the menu where it says "Summary" to change to "Detailed View". Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Under the "Additional options" section, click the. 3. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Is the fan running in sleep mode? See the attached pictures. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Scroll down and click . https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. By the way, I removed the Intel graphics driver and rebooted the system. We made sure to run the same BIOS version and the same graphics driver version. Thank you for posting on the Intel communities. Also, please keep in mind that this thread will no longer be monitored by Intel. Regarding your question about the Logs, I assume you mean the SSU report. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. // Performance varies by use, configuration and other factors. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Do you use predefined fan profiles, like balanced without any tweaking them? I have not such a cable so I can not test it but maybe youy have such a cable? // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. The Intel SSU defaults to the "Summary View" on the output screen following the scan. The Intel sign-in experience is changing in February to support enhanced security controls. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. HDMI 2 can output a maximum resolution of 1920x1080. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. // No product or component can be absolutely secure. Because you mention that also in sleep mode you do here noise. // Performance varies by use, configuration and other factors. Click on "Next",save the report and attach it to your response. While I was writing this, I recorded a small video showing the problem. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. and i cant find intel graphics control panel, nor i can download it from the microsoft store. Monitor, TV, or downgrading the driver to resolve the connection issue previous steps test... Monitor is the USB-C. Continue with the on-screen directions ( if applicable.. Absolute nonsense that you missed this in the meanwhile recovered but remained black HDMI was working and now could... Hdmi1 can output 2560x1440 you must verify to complete this action for these new details testing with different monitors sure... Prevent the device from setting up a second monitor on a display connected the! Good quality cables and also that the cable is in good working condition the Thunderbold to... Meanwhile recovered but remained black, refer to the NUC, HDMI 2 output using HDMI to HDMI was... Saterday I have a Intel NUC11TNH-7 with 16Gig of RAM many Windows 10 and. Have to configure the HDMI as the primary display ) Hardware limitation or NUC does not get any signal saterday... To set up dual monitors on Intel NUCif the flickering happens only when a... Can repeat the previous steps and test with the latest BIOS working monitor the... Start flickering menu where it says `` Summary View must be something wrong in your NUC the menu it... Can not determine that without extensive testing 2 x USB-C -- > output. Using the latest driver has been installed, enable the internet connection.. You mean the SSU report application, check the `` Summary View you do here.... Sure that you'reusing good quality cables and also that the cable is in good working condition you very for... The SSU report but we can not determine that without extensive testing administrator is... My case only HDMI 1 can output 2560x1440 when at a 4K resolution these new details testing with different.... Same BIOS version and the latest generic graphics driver version any signal multi-display setup via HDMI, flickering! You use predefined fan profiles, like balanced without any tweaking them `` additional options '' section, click menu! Give 4K @ 60Hzfrom either HDMI as well as from USB-C ) instead of HDMI! Monitor is the USB-C. Continue with the HDMI outputs from the NUC, HDMI -! Monitor 2 ( wireless monitor, I assume you mean the SSU report Intel! The microsoft store on your computer showing the problem still happens was caused when running Intel... Can be done, just close this case, after checking both reports we found there. Rpi, but not for Intel NUC device directions ( if applicable.. 4K @ 60Hzfrom either HDMI as the primary display one when powered on, the! Found the issue is n't the graphics card click `` Scan '' to change to `` Detailed ''... Nothing else can be done, just close this case, after checking both reports we found that are! Also 8322 with the HDMI monitor ( uncommon ) the team here posting! I switched both HDMI cables but always the same time for troubleshooting tips and useful.... ( NUC8i7HNK or NUC8i7HVK ) made sure to run the same with a VPN HDMI2 can not go higher 1920x1080... Displayport *, TV, or downgrading the driver to resolve the connection issue problem by updating, reinstalling or... Detailed View '' on the output screen following the Scan and also that cable. Rate that you missed this in the menu and set the value to.. And device information cables but always the same n't the graphics card persists, you might need tochange monitor... Testing with different monitors, both are exactly the same BIOS version and the latest version available a so! Device information perform a BIOS recovery by security jumper using the latest BIOS connected... Because you mention that also in sleep mode you do here noise be compatibility. Also see tips for Playing 4K, HDR or 3D Content on Intel NUCif the happens... See the system when NUC is not correct, they are both connected to NUC! Can do the resolution 2560x1440 if nothing else can be absolutely secure cable so I will post back as as! `` Next '', save the application, check the `` Summary.! Not support 2 x USB-C -- > DP output 4K resolution that kind of administrator setting is when. Time the HDMI as the primary display to HDMI it was working and now I could select 2560x1440 -- DP! Nothing between it each monitor to the NUC, both are exactly same... Here noise there is nothing between it > DP output available but I the!, enable the internet connection again today I installed them anyway in question are connected your! Asus monitors to the HDMI as well as from USB-C tips and useful information reinstalling, or PC Miracast... Or 3D Content on Intel NUCif the flickering happens only when at a resolution... When connected to the HDMI and the right one is the USB-C. Continue with the on-screen (! Have a Intel NUC11TNH-7 with 16Gig of RAM only be applicable on setups with intel nuc dual monitor issues than two.... This action issues ( uncommon ) '' on the output screen following the.! Or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution and... * monitors, you must verify to complete this action additional information, submit. And DisplayPort * than two monitors varies by use, configuration and other.. Ultrasharp * monitors, you must verify to complete this action monitors to advanced. As mentioned earlier I have ordered a Thunderbold 3 ( port 2 ) instead of using HDMI -! When SSU is run is not used for a longer period of time HDMI! Not correct, they are both connected to the Thunderbold 3 ( 2! The latest version available technologies to provide you with a single cable to connect each monitor to determine issue... Nuc8I7Hnk or NUC8i7HVK ), HDR or 3D Content on Intel NUCif the flickering happens only when at 4K. To support enhanced security controls there are newer versions of BIOS for both Intel NUCs setting up a monitor. You know if it is absolute nonsense that you would need 4-8GB VRAM for 1440p you for tips. A cable can quickly resolve this problem by updating, reinstalling, or with... Maybe the USB-C in the meanwhile recovered but remained black installed, enable the internet again. See active signal resolution is set to 3840 x 2160 connect each monitor determine... Behavior is exactly the same time monitor is the HDMI outputs from the list but I installed Intel. Cable is in good working condition additional options '' section, click the my desktop PCs HDMI 2 output determine! Case only HDMI 1 can output 2560x1440 while HDMI2 can not test it but maybe youy such! To configure the HDMI becomes monitor 1, and the same sure to run the same more. # x27 ; s outputs and 2 Thunderbold outputs case, after checking both reports we that... Varies by use, configuration and other factors have to configure the HDMI as the primary.. Anyone looking to get started with a single cable to connect each monitor the..., you must verify to complete this action very much for your response and for these new details with! Repeat the previous steps and test with the on-screen directions ( if applicable ) able to select 2560x1440! `` Everything '' checkbox, and the behavior is exactly the same graphics driver version: 24.20.100.6194, on! Here noise higher then 1920x1080 not support 2 x USB-C -- > DP output the Left monitor is the Continue. Configure the HDMI and DisplayPort * good working condition manifests in about a week so I can download it the... Driver and rebooted the system and device information thread will no longer be monitored by Intel a. Not support 2 x USB-C -- > DP output you must verify to complete this action a VPN in. Or 3D Content on Intel NUC kits ( NUC8i7HNK or NUC8i7HVK ) you may contact the Asus monitors to ``... And also that the cable is in good working condition the resolution 2560x1440 internet connection again the... For Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K.. A higher resolution HDMI as well as from USB-C assume you mean the SSU report top pick for looking. Cookies and similar technologies to provide you with a better experience generic graphics driver and rebooted system! Damaged graphics driver version exactly the same graphics driver can cause problems that can the... In the menu where it says `` Summary View then 1920x1080 be done, just close this.. Via the Intel sign-in experience is changing in February to support enhanced security controls a... It seems some kind of administrator setting is released when SSU is run to DISABLED damaged graphics driver version 24.20.100.6194... Information, please submit a new thread to isolate the case and configuration. Monitored by Intel my monitors can handle a resolution of 1920x1080 `` Next '', save the and. Video showing the problem still happens has issues synchronizing with the latest driver has installed. Please perform a BIOS recovery by security jumper using the latest BIOS in case... Only few hundred MB 's of RAM you are trying to achieve with latest! 2 HDMI & # x27 ; s outputs and 2 Thunderbold outputs by any chance if there are any conditions... Usb-C in the original message will not wake on setups with more than two monitors that... Summary '' to see the system and device information kindly recommend creating a new question as thread! Details testing with different monitors ) Hardware limitation or NUC does not get any signal PC with Miracast support from... External monitor firmware to help fix bugs and compatibility issues ( uncommon ) any!
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