Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Well look into the stated issue and will work out a way to resolve the situation asap! Greater Los Angeles Area E-Commerce Companies. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. All international orders are shipped with DHL International Packet Plus. Luckily I was able to return it and get store credit pretty quickly. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Free Shipping Worldwide, over US$50. DO NOT BUY FROM THEM. -Kate. Search. In the case of any change-of-mind or sizing issues, we offer store credit. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. The average model height used to advertise Lucy In the Sky clothing is 59. Yes. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. They just keep everyone's money, don't send anything. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. We do not save your payment method details on our website. The stated ship times cannot be altered with the delivery method. The quickest way to reach our customer support team is through live chat. Verification can help ensure real people write reviews about real companies. Products used:None, I never received them. They weren't rude per se, but they were deeply unhelpful. I don't understand how it's still in business. Completely different material than pictured. Products used:Still waiting for it to arrive (for 6 weeks)! Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. I was going to make this one of my new go to stores but not anymore! Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Please let us know if we can help any further. Do not buy from them. - Kate, Hi Paula! AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. This has been quite frustrating. The exchange went very smoothly and quickly and I am happy with the result. It is 9/23 no dress. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. Please note we cannot ship express orders to University/PO Boxes. Don't waste your time here! Hi Jay, That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. LUCY IN THE SKY IS OUR GO TO! I DO NOT RECOMMEND THIS COMPANY! I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. We're so sorry to hear about the order. Lucy in the sky is our GO TO for all things special occasion. Lucy in the Sky ranks 92nd among Women's Clothing sites. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Only returning an item that was too much cleavage exposure for a girl without cleavage. It is an eligible payment method for all U.S orders over $35. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Copyright 2023 Lucy in the Sky inc. All rights reserved. If you need specific product measurements or have further questions, please email us at. We're sorry to hear about the delayed order. She even helped me cancel an order and issued my store credit instantly. I HAVE MY TRACKING NUMBER. It's pretty enticing because the prices are low and they always have free shipping and returns. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. DO YOU SHIP INTERNATIONALLY? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We apologize for the disappointment. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? The dress did not fit correctly and they will only give you credit no refund. Lyrica Racer Back Bikini Set in Orange Strawberry! After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. My Skims Reviews: Is Kims Shapewear Worth It. Customer service is awful. Products used:None- never received my order. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Glad that our Customer Service was able to help with your returns! There are no fees if you pay on time. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. - Kate, Hi Jessica! contact customer service, generate return labels. Very helpful. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. We're so sorry to hear about the order. If you placed an order without an account, you can use the same email to create an account to access your return label. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. The 24/7 chat is turned off and nobody bothered to respond to my email. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? -Kate. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. The package was never opened -- and sent back immediately. As a matter of policy, BBB does not endorse any product, service or business. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. They are constantly moving as not to get found. 90015 I am doubtful now the dress will come in time (or ever) for my event. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Lucy in the sky is our GO TO for all things special occasion. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Thanks for your feedback and review! How BBB Processes Complaints and Reviews. -Kate. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). We may from time to time include third party links on our Website. For international orders, any taxes or customs fees are the responsibility of the recipient. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. WHAT INFORMATION DO WE SHARE WITH OTHERS? Hi Sonam, Thanks for your feedback. Depending at which stage your order is at, we may be able to adjust it accordingly. If they don't offer refunds, they should have made this much more clear during purchase. BBB Business Profiles may not be reproduced for sales or promotional purposes. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. One of the major complaints about Lucy In the Sky is the customer service. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. You gotta keep returning and getting a dress that would finally fit - if at all! You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Poorly made clothing should be considered faulty. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. -Kate. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Really horrible place. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. We're sorry to hear about your issues with our return policy. You can contact Lucy in the Sky at shop@lucyinthesky.email. Lucy in the sky is a great company from products to customer service I am always satisfied. Any trade marks/names featured on this Website are owned by the respective trade mark owners. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Missing orders, any taxes or customs fees are the responsibility of the recipient return label contacted the customer revolving. Would finally fit - if at all need specific product measurements or have further questions, email. Special occasion and getting a dress on march 26. i have been to. 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