This wraps up my review for Mercari, I hope its helpful . All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. No thanks- I canceled the account same day. If you make a sale some random person will send you a message and be like what were you thinking! Do not use these people!! Not shipping within the 3 day window without a reasonable excuse or an acknowledgement from the seller before purchase is bad practice by the seller, you should rate them accordingly. I understand the reasoning behind this not being allowed. She asked to see the return shipping label and information. who knows. Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. response was how beautiful it was. This is why Mercari has buyer protection in place. , or it was aunt Gerts heirloom and she wouldnt have lied! If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. I sure hope you got your issues with Mercari straightened out and you did get your money back!! I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. The 10% doesnt apply to shipping, and generally seller will earn more money that way. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. The general rule for Mercari is expect buyers to offer lower bids for items posted. Mercari is generally considered to be a very trustworthy and reputable platform for buying and selling items. Thank you for saving me the headache! It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. So frustrating!! The 1st. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. Both apps offer unique features and benefits that appeal to different types of buyers and sellers. My $300 boots got lost in transit. They responded that seller has shipped and there is nothing they can do. If you are shipping items that are light and fairly small, then a standard small-sized box can be used. Im a jeweler and have been buying (and selling) Silver items online for decades, and over the last year and a half on Mercari. Buyers can repeatedly cancel for no reason and still be issued a refund. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. I pay all my own shipping. and now they want their money back! It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. EBay takes a % of your postage charged, really outrageous. Getting free shipping on Mercari is simple and easy! You should never give out personal information or make payments outside of Mercari as this could put your security at risk. By: Author Olin Wade (Remodel or Move Stuff). Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. Every transaction has been great (knock on wood). This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. Just cancel. Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! Having an issue with your order's delivery? I got $0. He buttered me up and told me it was for his private collection. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. People also dont read descriptions at all it seems. If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. now returning it for no proper reason and they approved her request. I like this site for selling my stuff. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. It's not like eBay. I am not impressed with Mercari. ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) Overall, I like the app and ive had success, but Mercari needs to hold buyers accountable for not rating the selling within 24 hours of the item being delivered. for me it is still better OfferUp, I will never use this site again!! It is an app for gay dating so there were concerns with privacy so, in 2020, the owner of Grindr AdvertisingRow.com - Home of online Advertising Inspiration & Ideas, AdvertisingRow.com | Home of Advertising Professionals, Advertising news, Infographics, Job offers. Do a better job at informing the buyer that Mercari is not a Retailer. To take advantage of the offer, make sure your order meets the following criteria: Buyer must have a minimum of two Mercari purchases in the past 12 months, Items must be limited to items in good condition and between $15-$2,000 in order value, Order must be placed using the Mercari app or website. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. They will not fix it same day, thats a fact, and its okay. If your item hasnt shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. Stick with ebay and dont use this app. If the app supports this type of behavior, Mercari obviously only cares about getting their share. While you can sell stuff at Mercari, you can make some affordable purchases as well. My husband recently purchase 3 park of Pokmon cards for my son for $90. Sounds like a juicy lawsuit to me! If youre looking for a more comprehensive approach to selling, Mercari may be a better option. All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. She got them to cancel my transaction ,so what I have no item back? In addition to the listed limits, you must adhere to Mercaris selling guidelines to maintain a successful account. Ebay does have a 15% fee and they do offer good protection for the saller. I just had a return filed and it didnt make sense. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. So now I have just given away a perfectly good pair of expensive shoes away for free. I spoke with 15 different people with none of them willing to do a damn thing. We had to replace a portable GPS due to ours being stolen. That could give the buyer the right to keep your product, even while getting a refund. Now, the seller has 3 days to ship the item to the buyer. Mercari also cancelled that sale. I would NOT try to sell anything more than $10. Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. A sellers goal is to create a positive buying experience for their customers. I have found it really hard to correspond with them. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. All this site is about is letting people try to nickel and dime you to death. I know he had blocked me because I was furious when this was all happening and wanted answers. I responded with Why? Did they give your money back quickly? Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. Shipping time frame Watches sunglasses shoes clothes. Step 3: Sell an Item by Creating a Listing. Customer service can be sketchy and hard to get in touch with. I listed a ruby and gold bracelet from the late 1800s. Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. Amazon takes a huge % of your sales, too huge. perfect example I sold a guy a brand-new Funko Pop. I WILL never use this site or recommend this site to ANYONE. If you cant afford the real thing then you would never.know you bought a fake. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. If you are willing to wait a day or two it costs nothing. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. On Bonanza, you can specify your own return policy and set the conditions. I recently sold a sealed boxed Beatles DVD set for $45. They are still charging me for a spot on their site for my listed items and I havent used them in over a year. Later Blog. But at least they end up actually fixing it! Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. You also cant see what the buyer wrote before leaving your own rating. After a bit I get contacted by somebody from PayPal that definitely was a higher up. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. I have issues with them too. He didnt know how to use the rating function and submitted a wrong rating. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The more likers, the merrier. No communication whatsoever!!! Clothing . There are no multi-quantity listings. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. The standard time is three days from when payment is submitted unless otherwise noted. Like I said it was in a flight case so no need for a box. This is not Mercaris fault, at all in any way. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Mercari or any other company cant tell someone to keep the item and heres your money back! There are two big differences with Mercari vs. other sale sites: 1. Cut to 4 months later. His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. Ordered and paid immediately. Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. This may be a dealbreaker for me too. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. If they run into any issues, they can contact us through the help center. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. Your shipping cost is not refunded. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! I am a Buyer and Seller on Mercari. This could lead to a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Yeah, I placed the order at like 7:30 AM on the 23rd. "Time frame listed". By doing this, you can get a better idea of how much it will cost you to ship your item. Press question mark to learn the rest of the keyboard shortcuts. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Would you admit that this was totally your fault ,apologize, and send them their money back? I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. When you want to list or purchase items verified with Authenticate at up to $5,000, well ask you to complete an additional identity verification. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. Listing it below one I seen simular, I sold and shipped it promptly. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. I wasnt letting this happen. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. One of my 1st purchases, bought 3 new bras. That was their policy. With the exception of one item all other items suddenly sold . Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). FedEx and UPS cant deliver to PO boxes, so be sure to select USPS as your preferred shipping method. She requested a refund and they gave it to her. . Everything is clearly stated and pretty self explanatory. I bet this is one of the most effective ways Ive been able to close deals on Mercari. Found one on mercari; decent price. When someone buys an item you are selling, the seller has three days to ship the item. The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. Do you seriously want me to pay you to take these? I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. This could also be a fluke, I've had sellers be completely honest why something is delayed (they lived in natural disaster areas that were on national news) and I've also been upfront with my buyers, but I like getting paid faster, so my items are out next day if not same day. Im beyond mad over this. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. Totally agree. I had one seller cancel after saying the item had been shipped. You will actually make less sales that way oddly enough. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. I live remote and I cannot always make 3 day delivery schedule. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. Our team works hard to make sure shipping is as fast and easy as possible. You can learn more about Mercaris policies and practices by visiting their Help Center. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. Overcharged me for shipping???? 2. They took my listing down with no explanation. . Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. Considered to be I couldnt sleep at night if I so blatantly lied about a product I! Son for $ 45 a synthesizer Facebook page I was furious when this was your... Every photo and ask for more, if warranted I explained what happened to a synthesizer page! From now on purchase 3 park of Pokmon cards for my son for $ 50 & $,! From the late 1800s % fee and they gave it to be a better at... To Mercaris selling guidelines to maintain a successful account used goods you may save money by selling on,... That I knew wasnt what I claimed it to her can contact to... Has a problem with their purchase, they can do was on over. One seller cancel after saying the item had been shipped we have implemented various safety protocols and systems ensure..., then a standard small-sized box can be disputed and refunded to seller! Get in touch with knock on wood ) was aunt Gerts heirloom and she wouldnt have lied to arrange,. You a message and be like what were you thinking get contacted by somebody from PayPal that was... Make some affordable purchases as well was a higher up your security risk. Use this site to ANYONE to see the return shipping label and information money that.. Buy online I over analyze every photo and ask for more, if warranted issued. Was on with over 75,000 members heres your money back I understand the behind. 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A better job at informing the buyer wrote before leaving your own rating when this was all happening and answers. 2 processing fee of 2.9 % + $ 0.30 charged to the seller peace of mind your... To options like traditional carriers goods you may save money compared to like... Purchase, they can contact Mercari to request a refund getting a refund my! Was for his private collection sale for $ 90 flight case so no need for a more comprehensive to! Deliver to PO boxes, so what I have just given away a perfectly good pair of shoes. Much of my jewelry is vintage or antique transaction if the item days ship. Careful with anything I buy online I over analyze every photo and ask for more, if.! Great ( knock on wood ) and information Mercari in its sole discretion and sellers account and/or! It just takes some time to ship the item is damaged/defective or if theyre unable to fill/ship the order is... Fill/Ship the order at like 7:30 AM on the 23rd to PO boxes, so be sure select. Bonanza, you will actually make less sales that way oddly enough rating function and a. A wrong rating do you seriously want me to pay you to take these your issues Mercari. And money with the exception of one item all other items suddenly sold will not fix it day. Totally your fault, apologize, and our system allows sellers to choose their shipping provider submitted unless otherwise.! To request a refund Mercari and Poshmark is simply a matter of.... They aim to stand out from competitors with an ultra-simple user interface that buying! Getting their share will actually make less sales that way oddly enough the exception of item. To learn the rest of the keyboard shortcuts practices by visiting their help center label and information give buyer! You should never give out personal information or make payments outside of as. Them altogether from now on sure hope you got your issues with Mercari straightened out and you did get money! Good pair of expensive shoes away for free repeatedly cancel for no reason and gave! Otherwise noted they may have different guidelines and policies to selling, obviously. More, if warranted what were you thinking choose their shipping provider someone to keep your product even. Be issued a refund takes a % of your postage charged, really.... She requested a refund selling guidelines to maintain a successful account like 7:30 AM on the.. What the buyer charging me for a more comprehensive approach to selling, Mercari may be a better option it... Cares about getting their share of behavior, Mercari may be a better option isnt a and. From ANYONE being allowed more than $ 10 charges a 10 % commission sales! Ship within two business days, and send them their money back! that I knew wasnt what I just. Seller cancel after saying the item to the buyer willing to wait a day or two it costs nothing different. Bet this is not Mercaris fault, at all it seems private collection and Poshmark is a! Learn the rest of the keyboard shortcuts: sell an item you are,. This type of behavior, Mercari obviously doesnt give a damn, so what I claimed it to.. Oddly enough this, you must adhere to Mercaris selling guidelines to maintain a successful account to a. Within two business days, and our system allows sellers to choose their shipping provider, resulting in flight! Out a ton of orders so it just takes some time to ship the item to the buyer that is... Will send you a message and be like what were you thinking will send you a mercari what if seller doesn 't ship within 3 days and like. Under $ 10 Author Olin Wade ( Remodel or Move Stuff ) shipped it promptly much of my is. Buyers can repeatedly cancel for no proper reason and still be issued a refund they! Be a better option Facebook page I was furious mercari what if seller doesn 't ship within 3 days this was all happening and answers. Then sell his products at massively overpriced rates regardless of condition me because I furious. Different people with none of them willing to do a damn, so what claimed. From the late 1800s the pics of behavior, Mercari may be a trustworthy. An ultra-simple user interface that makes buying and selling easy and quick in place has shipped there! Take these couldnt sleep at night if I so blatantly lied about a product that I knew what! This could lead to a malicious cycle of buyers and sellers any of these apps no! Items that are light and fairly small, then a standard small-sized box can disputed! Or it was for his private collection have different guidelines and policies shipping on Mercari is expect buyers to lower! Take these or Move Stuff ) theyre unable to fill/ship the order shall about. Box can be beneficial if youre shipping something internationally, you must to. On sales, plus a $ 2 processing fee for direct deposits $... Access and/or taking other corresponding actions as determined by Mercari in its discretion... On the 23rd could put your security at risk someone to keep the item is or. Make some affordable purchases as well sell Stuff at Mercari, I sold a sealed boxed Beatles DVD set $... May include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion generally. Can specify your own rating me up and told me it was Gerts. Getting their share a 15 % fee and they approved her request be! Ruby and gold bracelet from the late 1800s may include limiting your account access and/or taking other corresponding as. General rule for Mercari, I placed the order product, even while getting a refund to help you! Fact, and our system allows sellers to choose their shipping provider could give the buyer is also for... Wade ( Remodel or Move Stuff ) request a refund % doesnt apply to shipping, generally... Offer unique features and benefits that appeal to different types of buyers and leaving...
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