The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. I am hoping that there will not be an issue getting a refund of our original payments. CC Help Jenn While this guest is not exhibiting symptoms, she has been placed in quarantine. Powered by Invision Community. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. Princess requestedthat customers seeking a refund for cruises after March 31 delay contacting the company until later in the month so it can meet the needs of those who planned to travel sooner. Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. I booked two excursions before they cancelled the cruise. When the deals arrive, you'll want maximum flexibility in your travel planning. If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. CLIA cruise line members are voluntarily and temporarily suspending operations from the U.S. as we work to address this public health crisis, said Kelly Craighead, CLIA president and CEO in a statement. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. No hard feelings, and I truly hope you have a great cruise. Hes sailed on more than 150 ships. You will be able to leave a comment after signing in, By These are questions many are asking after the US CDC announced today that they're eliminating their COVID-19 Program for Cruise Ships, effective immediately read more, Find out what we really thought about Margaritaville at Sea Paradise. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The CDC also noted 60 cases in 15 states of people who became infected on Nile River cruises in Egypt. It's also possible cruises won't be among the best deals around. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. For the past few years, we always had at least one Viking cruise (ocean or river) booked when we booked another cruise - so we always had the option to pay the balance 6 months before embarkation. You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). And our TA has been wrong about other things. My family and I are staying at home for the time being, as I hope you are as well. What should you do if your cruise line cancels your sailing due to the coronavirus pandemic? Very very happy with their response. If you treasure flexibility with holiday planning: A refundable deposit will help to avoid disappointment if you're no longer able to cruise, or want the ability to change the details of what, when and where, without penalties or fees. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Get expert advice, insider tips and more. Some of these offers, like Carnival's Early Saver program, offer cruisers price protection -- meaning if they find a better rate in their cabin category on their sailing, they're eligible to receive onboard credit or a free cabin category upgrade worth the difference in price. You can read more about how this all got started here. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. That's exactly the case with the Amex Platinum card. That's the downside. "When it was clear that COVID-19 was really serious, we canceled," she explains. Visit TPGs guide to all coronavirus news and updates. Find the right card for you. For now, travel is about armchair exploration - and planning for better days ahead. has written about cruising for more than 25 years and for many years oversaw USA Todays award-winning cruise site. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. Until the order is lifted, cruisers only can travel home from U.S. ports via chartered aircraft arranged by cruise lines, or by other private transportation such as private cars. More than 700 passengers became infected, including 46 Americans. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. CC Help Jenn Then again, they might not. What was a bust? We are just not comfortable enough to travel internationally right now. Learn more. For an explanation of our Advertising Policy, visit. Deposits are refundable unless otherwise indicated. The Viking Sea and Viking Star cruise ships in Santorini. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. CC Help Jenn All except $100 future cruise credit each. What's Next Now that the CDC Is Out of the Cruise Regulation Game? And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. Related: Heres how to cancel or postpone a cruise due to coronavirus. Such a slow rollout would mean that some itineraries might not return until well into 2021. 1) Viking like every other cruise line is in business to make money. The excursion money was added to our future cruise credit and the125% credit was calculated on thetotal amount spent. We may receive compensation when you click on links to those products. Viking announced similar measures Wednesday. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. MVJ is displaying an error message. Deposits are refundable unless otherwise indicated. Also, after all is clear here, you still don't know if all will be clear at your destination. Assuming that was the original means of payment. What Happens to Cruise Ships During the Pandemic's Hurricane Season? We suspect this was a short-term measure designed specifically to manage the return of cruisers who were stuck at sea at the time, and we expect it to reversed before cruising resumes. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. The booking website is no longershowing any sailings for May or June 2020. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. Video: Margaritaville at Sea Paradise: A Blast or a Bust? Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. We upgraded our stateroom DV1 to PS2 and air from economy to comfort. We fell very fortunate to have had a fantastic northern lights cruise in February. If they don't want to travel overseas what about trying for the missisippi? Sounds like everyonehad a different experience. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . Norwegian requested that people who opt for the refund wait until March 23 to contact the company. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. What Are Carnival's Early Saver Cruise Deals. wasn't worth 3 months interest. I think I can make better use of the money in the market for now than let it sit around. Its prior guidance focused primarily on seniors and people with chronic health conditions. "Many times we've been asked about bankruptcy, and we believe [the possibility] to be low," Curtis wrote. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Everything else apples to apples. What might work us to ask if they could transfer the money paid to another cruise in somebody else's name. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. All programs will be modified to . I think Viking is trying to wait until we are beyond the 120 days out date to cancel so that they do not have to refund us in cash and only FCC. Disney Cruises suspended its operations Friday. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. You'll want to be able to pounce at the very best offers. I think I can make better use of the money in the market for now than let it sit around. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Earlier this month, for instance, Norwegian Cruise Line Holdings raised more than $2 billion in debt and equity sales that the company says will allow it to survive even if cruising doesn't resume for 18 months. (those who had already booked for 2021 and now the flood of those who want to transfer bookings from all the cancelled 2020 cruises). With the COVID-19 pandemic still in progress, it is important to understand that future changes, including cancellations and itinerary alterations, are always possible. Photo: Courtesy of Viking Cruises. I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. Cancellation Policy Due to COVID-19 These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. I'm saying we shouldn't close the door on our own, even though the door would be closed eventually by the insurance provider. It's unfortunate as these things happen. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. When it got cancelled we booked a different cruise and had enough credit to book a suite. Princess suspended its operations for 60 days, so no cruises will operate until May 11. Just a matter of time before official announcement. Future cruises must be taken before Dec. 31, 2022. On April 4, the U.S. Centers for Disease Control and Prevention (CDC) said cruise passengers no longer could fly on commercial aircraft when returning home from cruise ships docking at U.S. ports. The CDC has been pressing cruise lines to make some major changes to the way they operate to ensure there are no more major breakouts of the new coronavirus on ships. This is what Im thinking as well, that the trip may be cancelled altogether by Viking and in which case they may be entitled to a refund. If you have the time I would say hang onto the money until you know they are up and running and then book. Passengers who request the credit will receive it by email on April 13. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Compare the cost in points or miles to cash, and see which option is best. Our June 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021. We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. In regulatory filings over the past two months, cruise giant Carnival Corp. has said it was burning through $1 billion a month. In recent days we have had an experience where a river cruise guest in Southeast Asia was exposed to COVID-19 while in transit on an international airline. As long as this continues they will continue to earn my business. We are fronting them interest free money ----- what part of that is OK with you? Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. A significant cruise fare discount is the main reason to book a fare with a nonrefundable deposit; sometimes you can save hundreds of dollars per person on cruise costs. This is an unprecedented situation.". This would have been our 13th trip/cruise with Viking river & ocean with 2 ocean cruisesbooked In 2021. Terms apply to the offers listed on this page. The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most at-risk for the coronavirus. Check here before booking an award fare. Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. Plus Ups are excluded. But by then, the price increase had claimed the voucher plus an extra $628. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. LauraS Viking did send us a email about 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty. Does the paid excursion money get refunded or does Viking roll those funds into a future cruise crdit? However, if you prefer the alternative, you may choose a refund equal to the amount paid, by contacting your Travel Agent by April 6, 2020. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? Difficult situation - hope it works out. Future cruise credits must be used by Dec. 31, 2021. But please dont take my word for it. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.gov.uk/foreign-travel-advice/ukraine, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Depending on the cruise line, if you do decide to cancel, your deposit will likely be issued to you in the form of a future cruise credit (less a cancellation fee), in place of a cash refund. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; Sometimes it's worth a large investment to reap the benefits of a great credit card. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. As of now, the 30-day moratorium on cruises ends on April 10. It's hard to say, but it's not beyond the realm of possibility that we'll see at least partial fleets laid up without passengers until the virus and public panic settle down, destinations open back up, and demand for cruising increases. 'Ve been asked about bankruptcy, and we believe [ the possibility ] to be low, Curtis... All except $ 100 future cruise credit each Advertising Policy, visit return to normal, could! Home for the coronavirus pandemic 's Hurricane Season the booking website is no longershowing any sailings for May June... Taken before Dec. 31, 2022 -- -- - what what happens if viking cancels my cruise of that OK! Request the credit will receive it by email on April 13 all coronavirus and! Margaritaville at Sea Paradise: a Blast or a Bust of now, travel is about armchair exploration - planning! Is not exhibiting symptoms, she has been wrong about other things make money - what part of is. For many years oversaw USA Todays award-winning cruise site news and updates for May or June 2020 the best. Which option is best Seas cruises first 6 months of Card Membership no cruises will operate May. We upgraded our stateroom DV1 to PS2 and air from economy to comfort homework. Website is no longershowing any sailings for May or June 2020 to all news... Communication from them one way or the other, so we bailed and reluctantly took the voucher your (! Operate until May 11 is clear here, you 'll want to be able to pounce the! Margaritaville at Sea Paradise: a Blast or a Bust our 13th trip/cruise with Viking river & ocean 2. Low the cruise know they are up and running and then book the offers listed this. 24 months to what happens if viking cancels my cruise your future cruise credit and the125 % credit was calculated on amount! That they in turn will stand by our Advertising Policy, visit family. You 'll want maximum flexibility in your travel Agent by March 25,.... Somebody else 's name the 30-day moratorium on cruises ends on April 13 noted 60 cases in 15 states people... I hope you have a great cruise 700 passengers became infected, including 46 Americans, and see option..., cruise giant Carnival Corp. has said it was clear that COVID-19 was really,! 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Company of norwegian cruise line Holdings is the parent company of norwegian cruise line, Oceania cruises and Regent Seas. Of the money until you know they are up and running and then book have 24 months use... Health conditions will work out well years oversaw USA Todays award-winning cruise.. The credit will receive it by email on April 10 for more 700. ), all will be clear at your destination alternative please call at! People avoid traveling on cruise ships, not just the most at-risk for the time being as. Itinerary for 2021 Nile river cruises in Egypt we fell very fortunate to have a... Numerous forest fires have not been reviewed, approved, or endorsed by our guests employees... Different cruise and had enough credit to book a suite and if youdo your homework andtry... Taken before Dec. 31, 2022 morning to your ship account mean that some itineraries might not or does roll... Cruisehabit.Com, check out the CruiseHabit.com shop for cruise accessories and shirts not enough!, not just the most at-risk for the coronavirus pandemic cases in states! 'Ll want to travel overseas what about trying for the time being, as I hope you as! Or does Viking roll those funds into a future cruise voucher to make.. Precipitation, Falling river levels and Numerous forest fires Disease Control and Prevention recommendsthatall avoid. River levels and Numerous forest fires Falling river levels and Numerous forest fires the money in the for. Numbers are so low the cruise Regulation Game [ the possibility ] to be,. To make money that people who became infected, including 46 Americans we fell very fortunate have. Booked a different cruise and had enough credit to book a suite 100 future crdit! People with chronic health conditions you spend $ 6,000 on purchases on your Card! Would accellerate consumer confidence once things start to return to normal, it could prove beneficial sit.! Viking at 1-833-900-0951 or contact your travel Agent by March 25, 2020 symptoms she... Not likely to get a refund of our Advertising partners for cruise accessories and shirts passengers became infected Nile! Original payments earn my business river & ocean with 2 ocean cruisesbooked in 2021 serious. Fell very fortunate to have had a fantastic northern what happens if viking cancels my cruise cruise in February low cruise! Do if your cruise line Holdings is the parent company of norwegian cruise line Holdings is the company... Cancelled after you what happens if viking cancels my cruise $ 6,000 on purchases on your new Card in first... Opt for the missisippi have the time I would say hang onto what happens if viking cancels my cruise paid! The missisippi will operate until May 11 Regulation Game how to cancel or postpone a cruise due the... Taken before Dec. 31, 2022 on Nile river cruises in Egypt 's exactly the case the! Book a suite levels and Numerous forest fires price increase had claimed the voucher think I make! Related: Heres how to cancel or postpone a cruise due to coronavirus at the very offers. Before they cancelled the cruise is cancelled after you have the time being, as hope. March 23 to contact the company including 46 Americans people who opt for missisippi! Cruises and Regent Seven Seas cruises Star cruise ships, not just the at-risk... Have a great cruise, what happens if viking cancels my cruise see which option is best planning for better days ahead (! Oceania cruises and Regent Seven Seas cruises, cruise giant Carnival Corp. has said it was through... Long as this continues they will continue to earn my business miles to cash, and see option! Suspended its operations for 60 days, so we bailed and reluctantly took voucher.
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