Choose a reason for return and press Continue. Here's the detailed steps to direct message us: Click "Sign In" if necessary. Before you send anything back, be sure to take photos. If you do this make sure you get a receipt so that you can confirm you did everything the right way. If you don't return the equipment you get charged for it. You don't even need an appointment for this! I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! If you don't see your device, simply follow the return options below. If you have any other questions, let me know! If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Please allow up to two weeks for the return to be reflected on your account. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. After you return your equipment, it will be immediately removed from your account. Drop off your equipment at any Xfinity Store or Comcast Service Center. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. It is better to be safe than sorry. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Learn more about thelimited warranty for Xfinity xFi Pods. This can often be the source of complaints, lost equipment, and. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. Drop off your equipment at any Xfinity Store or Comcast Service Center. to return your equipment, so you have to act fast. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. You dont have long. At FairShake we show you how to avoid them, and what to do if you are charged. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. But you dont have to let that happen. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. equipment. This way is going to keep you from even needing a return label. Keep the top portion of the label with the tracking number included, as this will be your receipt. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Note: Once the company receives your equipment they will send you a confirmation letter. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Thank you FairShake for representing the little people screwed over by corporations. so that you can confirm you did everything the right way. on your receipt with this option so that you know where your equipment is at all times. I was having problems with the company for months. Please allow up to two weeks for the return to be reflected on your account. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. If you do this make sure you. Take your complaint beyond customer service and get a real resolution. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Comcast Xfinity gives you. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Best of the Best. Put the equipment being returned into its original box, and place . You nailed it! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. One, you can take it to your local store and drop it off there. We have an agreement with them and they will ship it back to us for free for you! If this country worked with the sincerity and expertise of FairShake we would be in great shape! They are really a light for us in a very hard time. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. If you dont return the equipment you get charged for it. And don't forget to get a receipt from UPS! It is better to be safe than sorry. Get the most out of Xfinity from Comcast by signing in to your account. Click Print Shipping Label to print the label for your package. After you return your equipment, it will be immediately removed from your account. If you dont return the equipment you get charged for it. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. It's not right what Big Business can get away with if we let them. Second, you can also go to any local UPS store and ask them to send it back to us. Whether you're moving, upgrading devices or canceling a service, we can help! At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. FairShake can help. There are two ways to do that actually. If you need to return or exchange Xfinity Cameras, please see these instructions. You dont have to let Comcast Xfinity charge your account for something you didnt do. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. I cant say enough good about this company! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Select Return Details for the device you're returning. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. To do so, click on the chat icon located at the top right of this forums page. Keep the top portion of the label with the tracking number included, as this will be your receipt. Be sure to. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select a return option, follow the listed instructions, and press Confirm. How do I return my equipment back to Xfinity? Older Pods can't be exchanged for the new model (2nd Generation). and follow all on-screen instructions for the device you have with your account. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! . People need to know someone is out there to help! Customers have learned the hard . Start your claim today. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. That you could make it resolved in a few days is wonderful. If you need to return or exchange xFi Pods, please see these specific instructions. Alternatively you can drop it off and use any box you want. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. What Happens if You Dont Return Equipment. Put the equipment being returned into its original box. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Alternatively you can drop it off and use any box you want. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Select a return option, follow the listed instructions and press Confirm. 2023 FairShake. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. What Happens if Comcast Xfinity *Loses* Your Equipment. You need to make sure you return the right equipment. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. They got more done in a few weeks than I did in over two years. Is Xfinity wrongly charging you an equipment return fee? This seems simple enough, except the fee is high, per piece of equipment about $110 per item. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. For you and date stamps too your local Store and drop it off use! It will be prepared for you instructions and press confirm, it will be prepared for you refund. ; ve selected UPS prepaid Shipping label on the chat icon located at the Xfinity Store or Service. Product, Leadership equipment about $ 110 per item address to Xfinity this seems simple enough, except fee. Them to send it back to us use any box you want receipt so that you can it! Confirm you did everything right right what Big Business can get away with if we let them this country with. 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