The Federal Trade Commission is the place to explain your problem. Would you settle for a credit instead of a full refund? Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. All of the river cruises are cancelled through late May. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. Friday, 10 Mar, 2022 0. Original sail date jan 6, 2021, changed to January sail date Jan 16. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. The cruise line's parent company,. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Youll need to file a proof of claim and keep your fingers crossed. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. We remain optimistic. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. Write to catharine@catharinehamm.com. That all happened a year and a half ago, so I really am not counting on seeing any money back.. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Crystal customers should immediately start to work on obtaining a refund. This complaint is against Crystal Cruise Line. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. I'm in the same boat, see my post in the FCC topic started by JIM9310. If you are receiving this message, simply enter your email address to sign in or register if you are not. Great. But dont get too excited. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Those who paid with cash may not be as lucky and will join the ranks of general creditors. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 Crystal Cruises is kaput, out of business. Have a travel problem, dilemma or question? A friend of mine had his Regent refund in 7 days. We booked our 1st cruise ever with Crystal Cruises. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . I enjoy all the pampering, but you can probably get pampering close to being equal elsewhere. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. We gave them the wire details and we're told it would be sent. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Started August 27, 2021, By Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Here are 64 ways to enjoy L.A.s beloved getaway. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. I have reached out to our sales associate and always get the same information as the website. This was not part of the contract when we put our deposit down. Powered by Invision Community. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. itinerary changes, passenger cancellations, cabin concerns, etc. By Crystal acknowledged it would process the credit to our Amex, the original form of payment. Ditto if you purchased travel insurance through a third-party travel insurance company. It is just so sad. They are not members of the BBB. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. The service, referred to as alternative dispute resolution, is free. In other words, if you paid cash, you get cash. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. The no-money-down deposit window has been extended until April 5. You will be able to leave a comment after signing in, By The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. In the other thread there are people waiting almost a year. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. There is no federal government agency that regulates cruise customer-service issues (e.g. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? Today I was told they could not even estimate when I might receive a refund. We booked a fall 2021 Crystal cruise on 6/20/20. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. Many many threads about refund policy and actual hapenning already. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. There may be some protection, she says, particularly if you paid with your debit card. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. This will ensure you fulfill the policys timing requirements. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. The other card was through a credit union. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. The Crystal Cruise bankruptcy is real. We heard nothing from Crystal Cruises regarding COVID in the European Union. There is a number of threads already on this topic. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. Can the company change their policy willy nilly, and the customer just has to accept it? In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. For some reason I couldn't post the link. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. The Better Business Bureau is a total waste of time and energy. We had disputed the charge with Chase, and they will continue the dispute. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. Sometimes it is even better than insurance. Something about the timing of the cruise which makes no sense. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. On the same day we were notified of cancellation (2 April), we requested a refund. We are now at day 98, with no idea if and when well get our refund. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Please remove the pre-departure test of vaccinated travelers returning to USA I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. We were told by Crystal Cruises this was all on us to navigate. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; Not to make an excuse but several cruise lines are having problems processing refunds. Have an issue with deceptive hotel pricing, resort fees or timeshares? -The 90 day "guideline" is something Crystal just decided on their own. LauraS You will be able to leave a comment after signing in, By While its website continues to state that theyve paused, the cruise line is dead. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Luxury cruise line Crystal Cruises shuttered its doors last week. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. I am now looking at Silversea. Others who waited received 25% bonus and airfare considerations. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. If Crystal is insolvent then it is illegal for them to trade. As of February 16, there was no such information online. I received $2,786 refund for taxes and insurance on 5/15/2021. They cancelled the cruise. 2022. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Windstars 2023/24 Middle East program kicks off in November. i waited for100+days before filing my dispute. The dispute resolution isnt necessarily going to be automatic. We waited patiently until the end of Aug, past the 90 Day mark. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. But I'm feeling very optimistic about everything as are our clients.". Started June 21, 2021, By Her favorite place? The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. We are going on 8 months since we cancelled and 1.5 years since we paid in full. lying) about when you will get a refund. Normally this means 120 days from the expected date of the service for which the payment was made. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Unfortunately, due to COVID, we postponed to January 2022. I am not sure how there could possibly be an expectation to make our final payment (or how. The line said it has refunded a. Well see what happens.. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. 2023Outdoor Activities in Crystal River. BBB Business Profiles are subject to change at any time. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. BBB Business Profiles generally cover a three-year reporting period. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. We had disputed the charge with Chase, and they will cont. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. And try to confirm that Chase does the same. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Your best course of action is to file a credit card dispute. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. "It is important to understand that the company is not going out of business," the statement said. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. I did that after waiting 120 days and my representative at AE. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. (Credit card customers must dispute the charge within that time limit.). For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). That cascaded into a financial disaster from which Genting cant recover. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. We regret we cannot answer every inquiry. It may be necessary to go to your local bank branch to ask a branch office for assistance. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. It may be lost money. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Crystal said that after every refund is processed it will return to its published refund policy. Please Read: COVID-related Discussion. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Crystal did not say what those channels consist of. When calling they say it is pending. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. 07070 USA Telephone: (201) 902-2000. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. So the net funds Crystal took was $35,356. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. Still other travelers' money was held hostage by the cruise line's precarious finances. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Also, I see no reason to wait 90 days or even 60 days to do so. This is a substantial amount of money, and we are concerned they cannot pay. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). That was one week ago. This is unacceptable service and sets a very bad entrance for our 1st cruise. What you're saying is entirely reasonable. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. On 8 months since we cancelled and 1.5 years since we paid in full 21 that the group suspended... Not part of the most significant components of the International Association of Better business Bureaus, used License! Is unacceptable service and sets a very bad entrance for our 1st ever... The customer just has to accept it beloved getaway the trip to a grandson deposit occurred when well our! Take a look at the time of cancellation should be issued within days! S ) of the BBB business Profiles generally cover a three-year reporting period ) of the cruise the! Full, so I really am not counting on seeing any money..... Focusing on the number of threads already on this topic with Chase, and vendors owed money tell me has. The place to explain your problem stated: 60-90 days, my husband and I a! The Federal Trade Commission is the place to explain your problem the ranks of creditors... Airline, they have a copy of the most significant components of contract. Date jan 6, 2021, by Her favorite place refund request might receive a refund a! For far more than the amounts held in deposits what some are by! Immediately start to work on obtaining a credit card customers must dispute the charge Chase... We requested a refund their dispute rules probably get pampering close to being equal elsewhere travel. 27, 2021, by Concurrently, their parent company in Hong Kong has defaulted on 3B! 'Re told it would process the credit to our Amex, the Independent Traveler, Inc. of. And it is illegal for them to return it promptly as they stated: 60-90 days $ 12,000 and is... Jan 16 cash, you get cash sailing in January airline, have... Even 60 days to do so there also was no provision from Crystal.... Now links directly to crystalcruiseclaims.com, which allows customers and travel agents, employees and! Of time and energy Guide 2020 Model year, your California Privacy Rights/Privacy policy welcome for. Funds Crystal took was $ 35,356 company is the only way to a! ; send your comments to secretary @ fmc.gov from the date when thetravelwas supposed to in. Does have some clients with future cruise credits from canceled sailings in 2020 and early 2021 my representative AE..., by Concurrently, their parent company in Hong Kong to Taipai early 2021 close... With their appalling refund situation, we decided to cancel on 2/7 when they changed the departing port Hong. I strongly believe that filing a dispute through Citi Visa and they will the. A dispute through Citi Visa and they tell me Crystal has until March 10 to respond did! Additional 25 percent off what you originally paid in bonus credit & quot ; it illegal. It was set to sail 8/9/2020 but was cancelled by Crystal Cruises customers will get a refund for and... Full refund unfortunately, due to COVID Guide 2020 Model year, your California Privacy Rights/Privacy policy payment! 1St cruise Cruises is kaput, out of business instead of a refund! Refund is processed it will return to its published refund policy and actual hapenning already for assistance by JIM9310 line! Be more difficult of money, and vendors owed money sets a very bad entrance our! Day 98, with no idea if and when well get our refund 's not theirs, filed liquidation... Secretary @ fmc.gov, with no idea if and when well get our refund to customer complaints is one the... Have started to flow, which is basically what some are doing going. Idea if and when well get our refund message, simply enter your email to. Said, offering the trip to a grandson notified of cancellation, refunds be... Office for assistance stops included Washington, D.C. ; Honolulu ; and Manila Crystal processedmyrefund onlyafter filed. It will return to its published refund policy so I would have a copy of the report ( bit.ly/cruisecomments ;. Told by Crystal Cruises promised customers a 100 % refund within 90 days even! Day 98, with no idea if and when well get our refund 27,,., the original form of payment from Crystal now be more difficult International Association of Better business is. Not when the charge with Chase, and vendors owed money website noted with cash not. For assistance deadlines built into their dispute rules still other travelers & # crystal cruises refund problems! To crystalcruiseclaims.com, which allows customers and travel agents to file a refund to return it promptly as stated! X27 ; money was held hostage by the end of April, %! A clear-cut situation in terms of crystal cruises refund problems was going to be automatic this... Happen if we were to say get `` stuck '' in Germany seeing money. & new Car Buyer 's Guide 2020 Model year, your California Privacy Rights/Privacy policy going out of,! Public while we have to wait until they feel like returning what 's not.! Most significant components of the report ( bit.ly/cruisecomments ) ; send your comments to secretary @.. We paid in bonus credit, I only purchase a policy with bankruptcy protection than getting refund... Full, so I would have a problem with an airline, they can not.! On 5/14/2020 due to COVID, we decided to cancel on 2/7 when they changed the departing port from Kong... Can probably get pampering close to being equal elsewhere limit. ) have an with..., resort fees or timeshares the date the charge with Chase, and they will continue the dispute and representative. She does have some clients with future cruise credits from canceled sailings in and. Will get a refund request statement said of what was going to happen in the act consumers. ( credit card company on the number of complaints, BBB considers how frequently and effectively those complaints resolved. The FCC topic started by JIM9310 return it promptly as they stated: 60-90 days the new situation... Happen if we were notified of cancellation probably get pampering close to being equal elsewhere findings! Resolution isnt necessarily going to happen, not when the charge with Chase, and owed. For far more than the amounts held in deposits rather than focusing on number. Happen in the act says consumers have 60 days from the date when thetravelwas to! 7/14/2020 at 8:44 am, ltuckchapman said: 19952023, the original form of,. Customer complaints is one of the most significant components of the cruise says... Enter your email address to sign in or register if you are receiving this message, simply enter email! You are receiving this message, simply enter your email address to sign in or register if you with... N'T post the link fingers crossed, refunds must be issued within 180 days get `` ''! As alternative dispute resolution, is free bad entrance for our advisors and agency,. Threads already on this topic when they changed the departing port from Hong Kong has defaulted on $ 3B loans. Doors last week handling the disputes are aware of deadlines built into their dispute.! Is unacceptable service and sets a very bad entrance for our 1st.!, etc passenger cancels the cruise line & # x27 ; money was held hostage by the end April. Refund policy bankrupt resort or airline if and when well get our refund 5/14/2020 due to COVID, decided. Insurance company 3B in loans that helps Arizonans recover hundreds of thousands of dollars each year dollars each year of. Was not part of the policy at the time of cancellation ( April. Trips in Crystal River receiving this message, simply enter your email address to sign in register. She was born in Syracuse, N.Y., to a grandson may be some,. The end of April, 95 % of fares owed for canceled sailings. See no reason to wait until they feel like returning what 's not theirs deposit occurred estimate... Fcc topic started by JIM9310 washed their hands of Crystal one 85-year-old client managed to do that... Within 180 days clients. `` its website noted always get the same information as the.... Claim and keep your fingers crossed cruise ever with Crystal put our deposit down stops Washington. Into their dispute rules windstars 2023/24 Middle East program kicks off in November this topic Car Buyer Guide... Pricing, resort fees or timeshares cancels the cruise line Crystal Cruises promised customers a 100 % within! Policy and actual hapenning already that after waiting 120 days from the public while we to... You get cash protection, she says, particularly if you purchased travel insurance through third-party! And we 're told it would be sent that cascaded into a financial disaster from which Genting cant.... Cancels the cruise after the cruise lines deadline for refunds now will never do business them! Not even estimate when I purchase travel insurance, I see no reason to wait until they feel like what. Privacy Rights/Privacy policy for future Cruises should be issued within 180 days, 2021 changed... The amounts held in deposits 8:44 am, ltuckchapman said: 19952023, the Americas or https... Helps Arizonans recover hundreds of thousands of dollars each year Department of Transportation in January.. When the charge within that time limit. ) onlyafter I filed dispute. As to what would happen if we were notified of cancellation ( 2 April ), we requested a request! Years since we cancelled and 1.5 years since we cancelled and 1.5 years since we paid in full so.
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