You owe a duty to Zappos to advance our legitimate interests whenever the opportunity to do so arises. We must never lose our sense of urgency in making improvements. A law is defined as: . This policy does not prohibit lawful contributions to political candidates, parties, action committees, sponsors of initiatives and for other lawful purposes, so long as such contributions are made in compliance with all applicable laws and Section I that follows. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. Passion is the fuel that drives ourselves and our company forward. Shopping tip: Zappos also offers coupons and promo codes . You may not pay or accept bribes of any type. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. We have 2 annual parties at Zappos. Hello, Savings. Your culture doesn't stay the same, it will continue to evolve. Amazon has adopted guidelines designed to implement this policy. If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. Part of being in a growing company is that change is constant. We know that companies with a strong culture and a higher purpose perform better in the long run. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. A two percent or less equity interest in a company whose stock is publicly traded will not be deemed significant absent other complicating factors, such as circumstances that cause such investment to potentially influence the persons judgment on Company matters or to amount to management participation in such other company. What is your vision for where you want to go? Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. Please contact the Finance Department if you have any specific questions. Deliver WOW Through Service 2. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Work can be fun! The company's revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. This was a hard decision as the company cherished every employee. http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html This means the best leaders are servant-leaders. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. And for these Zapponians, it's the perfect backdrop to build meaningful connections. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. And that's where we're breaking new ground. 20092023 - Zappos.com LLC or its affiliates. Ask yourself: Are you humble when talking about your accomplishments? This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. Values are more than just words, they're a way of life. This year, we invited our vendors to run away with us to the Untamed Circus.". Like all enduring enterprises, Zappos faces the challenge of reinventing itself to strive for longevity and sustainability. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. In a very direct way, complying with applicable laws promotes our core value of building open and honest relationships, for how can you expect to have open and honest relationships if you are acting dishonestly? One of the main perks of working for Zappos are the vast and numerous benefits. Please see your supervisor or consult with the Zappos Legal Department if you have any concern about whether you are in a conflict of interest situation. But why? Every company onboards differently. Are you humble when talking about the company's accomplishments? Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. Do you encourage and drive change? Be adventurous, creative, and open minded, Build open and honest relationships through communication. Ask yourself: Are you taking enough risks? At Zappos.com, we decided a long time ago that we didnt want our brand to be just about shoes, or clothing, or even online retailing. Help needed for "Zappo's Design Principles"! They strive to eliminate any kind of cynicism and negative interactions. There are many stories regarding the remarkable things that Zappos employees have done for their customers. s. Truebut the happiness hippie is a major factor in ethical decision making. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. Humbly speaking, creating a positive, productive culture is our bread and butter. We have developed a reputation for not only dealing fairly with others, but for going above and beyond. Zappos was able to keep its unique culture and core values. In most companies, new ideas have to be approved by a manager or a chain of managers. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. It is important to consider how these two principles are embodied in the actions of others. And they will not be able to evolve as fast as we can as long as embracing constant change is a part of our culture. Honest and accurate recording and reporting of information is critical to making responsible business decisions. All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. At Zappos, delivering WOW customer service, building relationships, and learning the company culture is a top priority. If you've been at Zappos for more than a few months, one thing is clear: Zappos is growing. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. Zappos distinctive features and organization lies in their devotion to employees and customers. It leads to higher employee engagement and higher profitability. Where Zappos has suffered a loss, it may pursue its remedies against the individuals or entities responsible. We want people to develop and improve their decision-making skills. If you make an anonymous report, please provide as much detail as possible, including copies of documents you believe relevant to the matter. Lets be friends! Up to 60% off select boots, sneakers & outerwear. Are you happy here? That's a bit scary, but you can take comfort in knowing that nobody else knows how to do what we're doing either. You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. 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