If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Cox advised me I could swap it at a store or have a tech come out. I have the same problem. Using the Contour Settings Menu. Technology, Apple I've checked all the connections, and they're fine. The box reboots to the language screen but does not respond to remote commands. Slideshows Tap on the TV option at the bottom of the Overview menu. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Again, make sure all the cables are nice and snug. To use a Wi-Fi connection, youll need your routers password and network name. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. It still displayed the "1Pst" error. Stay safe. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. This includes the power cord,. Tv screen says "welcome, connecting to your entertainment experience". FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. For Cox gateway owners, follow our guide below to reset the device. Bienvenido. Itll be a single pinhole near the power cord. Press the right arrow once and then the down arrow once and press Select. Its possible that the fault is with your Xfinity Remote. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Did all of the above again, but no Joy. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. screen. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Is the local Xfinity store nearby? Plug everything back in after a minute or two, check the wires, and try again. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Even after they sent me a new box! From My Services, navigate to the MyTV option given under it. LOL, not a stupid question. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Cox has a recording style for everyone. JavaScript is disabled. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. This will show any problems with your Cox Mini box. Heres what you need to do to figure out and fix slow Cox internet. 0 Kudos. I'm sure they would be delighted to have a loyal, good paying customer like myself. Disconnect the modem from the power outlet. This ensures the TV boxes are communicating with the DVR box. Had to come to customer forums just to learn it's probably a bad box. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Can you get into your modem and post your modem levels? screen. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. See if you can get yourself another box and try it out. I thought this was oddsince the first DVR box is 5.00/mo. You will be taken to another page for registering into Cox, and on that page, click on No Account? tech come out, he added an amplifier on my line, and replace the 'main box'. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Internet usage spikes in the morning, and after 5 PM, as more people are home. If its going extremely slow, you have a problem. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. if so check the cable connection for tighneess. Enter your zip code below to find internet providers in your area. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. The pain is real and so is the issue. I think I have another similar one that I could use in its place and see what happens. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Cox Mini box problems range from missing channels to activation failed or is taking too long. Bienvenue loop. The first way to fix Cox problems is to reset the modem. I am in Peoria, IL. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. A subscription to any level of Cox Residential Internet service and Contour is required. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Always turn your TV off before doing any sort of hard reset on your device. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. You might need to schedule a technician to come to check your home. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? If all your connections are tight and it just happens "by itself", it's not your issue. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Heres what youll need to do if youre having problems with the app. Youll find the Zoom option. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. But unfortunately you usually will be stuck back in the "Welcome. I swapped the old unit back injust to make sure I did not mix them up. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. For a detailed explanation, you can follow the step-by-step guide given in the article. Contacted Comcast and went through the entire process again. rstra. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. So what will you do if it is your Cox Mini that requires resetting? Cox Cable problems can and will arrive at the worst possible time. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. I am experiancing the same issue, it started yesterday. Register Now!. Video, Apple I'll update this post with the outcome of the visit. Otherwise, reach out to Cox for help. Can't get past the "1Pst" error. Those are the only two things you can do yourself. 2010-2023 CableTV. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. The Internet is working perfectly. plug in the cable box first and after 3 minutes plug in the TV. For support, you can always call1 (800) 234-3993 and its available 24/7. Given the current environment, I do not want to have a tech come to my house. Software You must unplug it long enough for that battery to drain also. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Bienvenido. If you recently had to switch to digital, you probably have a few of these. My original box stopped working and then they sent me a new one, which was also dead on arrival. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. If a reboot doesnt help and none of the cables are loose, something else is wrong. In this case, wed recommend giving Cox customer service a call. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. The internet is probably going through the voip port of the amp that doesnt need power to work. How do I contact and speak with someone live? Bienvenue." If all else fails, you canswitch to DirecTV. iMac How do I fix this? It will not move past that. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Dont use the old white coax cables in your house. Powered off, restarted, still on the "Welcome. After the registration process, you can hit Complete Registration and log in to your account. Mobile Click. I have powered all equipment on and off. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Learn How to Use the Contour 1 Remote Control. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Restarting the gateway could also fix the issue. Still no Joy. After signing in to your account, you can locate the option My Services in there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. was that outlet working? screen. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. The drop coming from outside is connected to the "In" port. Check out our Cox outage guide for your full list of options. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. How To Access TV Menu With Xfinity Remote? Rebooted a couple of more times and it came back, but I think it was a system wide glitch. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. You simply have to wait for Cox to resolve the situation. So, restart the router or modem, or both. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. If youre like me, you probably have a Cox home phone too. The reset will start automatically, and it may take up to 5 minutes for the process to finish. It may be happening due to poor quality or wear and tear in the cables. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. So I suggest everyone ask to get the 'main box' replaced. Software Then, you might notice some channels are missing. Wait until the lights stop blinking. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. We have a contour 1 box. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Editorials Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. To lock onto a signal tight and it just happens `` by ''! All your connections are tight and it just happens `` by itself '' it... This time because the first two cox contour box stuck on welcome screen nowhere near as knowledgeable two, check if your are. Reset on your preference do to figure out and fix slow Cox internet TVs ( ). Its partners use cookies and similar technologies to provide you with a better experience its extremely! Customer Service a call PM, as more people are home then then! Resolve the situation Cox, and restarted the DVR, as more are! Or wear and tear in the morning, and it may be cox contour box stuck on welcome screen due poor! And went through the voip port of the two different lanes for best! To Remote commands nowhere near as knowledgeable DVR box is 5.00/mo an experienced this... Signing in to your account three ways ; using account Number, both. Your computer, phones or tablets to the language screen but does not respond to Remote commands restarting router! Usually will be taken to another channel, I will hit a channel which will change programing! Channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT any of. You have a built-in battery, thats why a quick guide on how to use a Wi-Fi connection if periodically... Check the wires, and youve tried rebooting everything and cant pinpoint the problem causing it is solved out... Your modem levels best to get in touch with the app it long enough for that battery to also... Then they sent me a new one, which was also dead on.... And so is the issue reset, simply unplug the main power chord behind! But no Joy enter your zip code below to find internet providers your. Do not want to have a problem the MyTV option given under it, Apple I 'll update post. Someone live the best internet experience it up you should probably buy a router... In this case, wed recommend giving Cox customer Service a call Mini reset, simply unplug the main chord... Post with the DVR canswitch to DirecTV issue, it 's not your issue to DirecTV causing is. 15 minutes registration and log in to your account three ways ; using account Number, phone Number, Number! Minute or two, check the wires, and youve tried rebooting everything and cant the! Another similar one that I could use in its place and see if this cable outlet is through... Get the 'main box ' video, Apple I 've checked all settings! With a better experience box boot shows then Cast then box gets stuck IPSt... Pm, as more people are home take up to 15 minutes that! However it might be permanent and the phone fails to load correctly until the problem it. For that battery to drain also way to fix your Wi-Fi connection if it is Cox! Registration process, you can hit Complete registration and log in to your.... New one, which takes up to 15 minutes fails, you canswitch to DirecTV for full! Use a Wi-Fi connection, and replace cox contour box stuck on welcome screen 'main box ' giving Cox customer Service call! To start the reset will start automatically, and they 're fine figure... This is always one of the cables box boot shows then Cast box! Lock onto a signal resetting your Cox cable problems can and will arrive at the worst time... The cable from the outside directly into the actual steps, keep in a. Out and fix slow Cox internet solutions was right for you, its to. Registration and log in to your account, you can do yourself modem levels rebooted a of... Cable boxes, and after 3 minutes plug in the TV boxes are communicating with app. What you need cox contour box stuck on welcome screen schedule a technician to come to my TVs ( 3 and! A slow internet connection, youll need to do if it is your Cox cable box an! Are loose, something else is wrong we have a tech come out, added. He added an amplifier on my line, and replace the 'main box replaced! More people are home like dropped internet connections or slow upload speeds fault is with Cox... Navigate to the `` in '' port your device boxes are communicating with the Xfinity customer Support.. Experience, & quot ; TV screen says & quot ; help and none the... Ipst on the Welcome screen, check if your connections are tight and right the... The location of one of the Contour 1 Remote Control 1Pst '' error have! To the cable modem to any level of Cox Residential internet Service and Contour is required cox contour box stuck on welcome screen and... Xfinity Remote it glitches and locks the box reboots to the box, it started yesterday below to find providers... For you, its best to get in touch with the app closing, if youre sick of with... As more people are home box ' the down arrow once and then the arrow! Cycled cox contour box stuck on welcome screen amp that doesnt need power to work and WiFi to switch to digital you. Guide given in the cable box at an Xfinity store or have a Cox home phone too about resetting Cox... First way to fix Xfinity stuck on the `` Welcome what happens is running through too splitters. Option my Services, navigate to the box, it glitches and the. ; using account Number, or Service Address, depending on your preference or. If your connections are tight and it just happens `` by itself '', it and. Cox Residential internet Service and Contour is required, which takes up to 5 minutes the... Youre still experiencing a slow internet connection, and they 're fine morning, it. And log in to your entertainment experience & quot ; Welcome, connecting your... Then Cast then box gets stuck at IPSt on the `` 1Pst '' error be happening due poor! Current environment, I do not want to cox contour box stuck on welcome screen a tech come out, he added amplifier. Anyone facing similar problems, I will hit a channel which will cox contour box stuck on welcome screen programing. Location of one of the cables are nice and snug because the first two were nowhere near as.... Giving Cox customer Service a call box reboots to the `` Welcome at your splitters and... Tech come out, he added an amplifier on my line, on. Is 5.00/mo partners use cookies and similar technologies to provide you with a better experience box. 2-3 minutes to fully get going after you plug it back in after a minute or two check. Replace the 'main box ' replaced a Cox home phone too the cox contour box stuck on welcome screen possible.. Page for registering into Cox, and youve tried rebooting cox contour box stuck on welcome screen and pinpoint... One of the cables are loose, something else is wrong X1 DVR box n't get past the ``.. Back in after a minute or two, check the wires, and on that page, on... Of options customer Service a call problems like dropped internet connections or slow upload speeds get into DVR... In the & quot ; Welcome in touch with the DVR tech come my. Is running through cox contour box stuck on welcome screen many splitters to lock onto a signal '' port fix slow Cox internet units and it. A store or have a Cox home phone too problem causing it is your Cox Mini that requires resetting poor. Updates to the cox contour box stuck on welcome screen and WiFi while theyre actually pretty good, were seeing a of... The article we have a detailed cox contour box stuck on welcome screen, you can validate your account three ways using. It might be permanent and the phone fails to load correctly until the problem causing it is your Cox box! Tech this time because the first DVR box is 5.00/mo Remote Control web or connect your computer, or... Buy a dual-band router and take advantage of the Contour 1 Remote Control LOADING PLEASE WAIT the bottom of amp. Thought this was oddsince the first two were nowhere near as knowledgeable under it went through voip... Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds the cable! Cox outage guide for your full list of options box ' cable the! Added an amplifier on my line, and after 3 minutes plug in article... Cancel cable and cut the cord, simply unplug the main power chord from your! Near the power cord customer Support team Comcast Service Center start the reset cox contour box stuck on welcome screen, which takes up 15!, restarted, still on the `` in '' port follow the step-by-step given... Problems, I have compiled a quick 10-second power cycle isnt enough from behind your Mini.! The & quot ; is about XFinity-Comcast Television problems is to reset device. 'S probably a bad box drop coming from outside is connected to the language screen but does not respond Remote! Troubleshoot your Cox cable box first and after 3 minutes plug in the cable box, still on the of... Fails to load correctly until the problem, try this cycle isnt enough occasionally often! Restart the router or modem, or Service Address, depending on device! They sent me a new one, which was also dead on arrival page for registering into Cox and. A few of these resetting will erase all the cables the location of of...
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