But best of all, snap up. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. We carry a limited number onboard most coaches. We will not be obliged to carry any Luggage which has not been properly labelled. 1Call 24x7 All IndiaToll : 1860 233 1407. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). Our drivers and staff are unable to dismantle or reassemble mobility scooters. If you arrive for your journey with more luggage than as detailed above - you may . (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. Turkish . We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. Open returns are not available on European journeys. The National Express luggage policy states a 20kg (44 lbs.) You are entitled to two items of luggage to be stowed in the hold. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . Have a question? I am wondering how . (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. U S flights allow us to check a bag up to 50 lbs. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. Please call us 36 hours prior to travelling to check the latest status. Use the tabs below to find more information about the facilities onboard for each carrier. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Coach Tracker. Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. Disabled children should be booked as children rather than 'Disabled'. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. To see a list of accessible coach stops please click here. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. Travel in style with the exceptional comfort provided by National Express. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. - 1. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. You can travel from Gatwick Airport to London with National Express. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. weight limit. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. They are conveyed in huge lockers underneath the seating area of the coach. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. Additional infants aged 0-2 must be paid for. Calls to this number are charged at local rate. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. For more info,see our list of prohibited luggage items. Please note, you may be required to show proof of age at any point during your journey. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Adult fares are applicable to all passengers aged 2+. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. You will be responsible for the cost of returning any Tickets to us. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. (b) Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. Aged 18 or over Fee for selecting a seat: There may national express luggage more than 20kg required to the... To show proof of age at any point during your journey with more than... Taken in the hold the dimensions, weight allowances, or lost it. Prior to travelling to / from Basco and Busuanga the entire month of March 2023. weight limit luggage! 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