Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Which dates are covered by Solo Term Time Tickets? Google Pay, Apple Pay. Applicants will need to demonstrate eligibility through a complete application and photograph. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. DefinitionsAccount Holder means the holder of the Concessionary Fast Tag Account. Refunds will be made by BACs payment, direct to your nominated bank account. 15. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. Your ticket will becheckedand the refund calculated. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this Agreement which shall remain in full force and effect. 1. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 1. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. By purchasing and using a Trio Ticket you accept these Terms. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. Click onto see your personal details, you can change your details here. You should receive your ticket within seven days. There is a small administration charge which will be applied to your refund. 3. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. We can prevent your lost card from being used and send you a replacement if necessary. For the avoidance of doubt, you will then be required to buy an adult ticket.4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. No trains are running from the station. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. We will refund a Term Time Ticket in line with our refund policy. Is my Term Time Ticket valid across all areas of Merseyside? See page 13 for more details. What if I lose my smart Solo Term Time Ticket or it is stolen? I dont currently have a MetroCard - how do I get one? Use the Merseytravel Journey Planner: I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. Ticket Finder Find your ticket when you answer a few questions about you and your . Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. Where can you use the Solo Ticket 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/). Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. 1.3 These Terms were last updated in November 2020. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. We will refund any payments you have made to your Account, less a sum as detailed below. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Railpass Application Form 23. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. This booklet tells you about the options for adults aged 19 and over. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. We will refund any payments you have made to your Account, less a sum as detailed below. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. Vehicles towing a trailer or Caravan must pay the class 2 toll. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. proxx1e 2 yr. ago 3.2.3 any other services as agreed by the participating bus operators. Keep your receipt or email confirmation as proof of purchase. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. If you buy it at a Merseytravel Centre, your ticket will be available immediately. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. We aim to have normal service resumed as swiftly as possible. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. This clause 9 also applies to accidental destruction of a Trio Ticket. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Following receipt of this information, we will hotlist the card preventing further usage. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. 3. If your card has been damaged, a replacement fee may be applied. Card Number. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. By purchasing and using a Solo Ticket you accept these Terms. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 8. 13. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. We will refund any payments you may have made to your T-FLOW Account. They may be bought as tickets valid for: 4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and. 16. We are unable to issue cash or cheque refunds. 1. This booklet tells you about the options for adults aged 19 and over. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. 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